Progressive Insurance

Don Skinko

They tell me I’m a “platinum” member but treat me like I am a piece of human waste product.

Brinny Gatewood

Nice place, sweet lady working inside, just kind of strange that they have to buzz you into the building but the directions aren't super clear.

Ngan Nguyen

I made a claim on Dec 15, the adjuster inspected my car on Dec 23. I kept calling her to get updated , but no return calls. The progress is very slow . I do need my car back so I can go to work. I still don’t know when I will get my car back. Very frustrating.

HermosaHari

I was in an accident on august 21st, 2021. Juan Woolfolk is my claim adjuster. I have spoken to him maybe 2-3 times since the accident and it is nearly 3 months and no update on my vehicle. He does not answer the phone, email, or my messages sent through the claim center. At this point I am fed up. I was able to speak to another agent from Wisconsin and she updated me on my situation but it was only so much she could do being so far away. I was given Juan’s supervisor number and have yet to receive a response from her and it has been two weeks. 2 months without a vehicle is HELL. I DO NOT RECOMMEND PROGRESSIVE AT ALL!!!!!! I’ve been told by other dealerships that I cant even get another vehicle until i receive my total off letter. Other insurance agencies have stated that it should’ve never taken this long. This is literally a disaster. Do not choose progressive.