Richair Comfort Solutions

Matt Boyle

Phillip and the team at RichAir were great - easy to work with, responsive, and quick to get us up and running with split ACs in time for summer. Highly recommend!

Nan Shipley

Whatever you do, don't use . I had to put one star but I want to put zero. The install took forever. 2 units are still leaking months after the installation. I purchased an extra "service contract" and they have been to my home to service the same 2 machines 4 times, and have not corrected the problem. My floors are warped, and the units don't work. The refund is a total scam. I feel like I have been completely scammed, and I'm not sure what I can do at this point. The units are less than three months old.

Naftali Ejdelman

Excellent customer service, the sales rep I had held my hand through the whole process and responded so quickly and was so generous with his time. Richair management, if you are reading this, give Philip from sales a promotion!

Cristina Safdarian

Initial contract signed February '21. Job paid in August '21. Richair did not submit permits until 11/15/21. On 12/9/21 I was called and asked to change contract from 48k BTU hyper heat to regular 60k BTU system sales team stating it was 2thousand cheaper and would help me get the job done sooner due to supply chain issues. I agreed but the company still did not give us dates until February '22 and we had to accept 2-3 days notice. Said the job would take 5 days. They started on 2/3 it's now 2/21 and we still do not have heat. We've had no heat all winter. Sales team told me now that new contract I was asked to sign is NOT 2 thousand cheaper, and the job has taken so long that I've lost out on 2,500 worth of rebates. The worst part has been the damage to my home. This company placed the condensation lines improperly which led to gallons of water flowing into my home from my GUTTERS on 2/18. Moisture readings showed my subfloors are wet. They refused to come assess damage or replace indoor unit and we haven't even started the system yet. Everyone we speak to says they will call back and never do. These guys are not ethical. They have no integrity. I'm currently requesting for cancellation of contract and removal of equipment with full refund from company sand they are brushing me off and ignoring me.