Empire Rent A Car

Category: Van rental agency

Address: 12 Van Buren Ave, Floral Park, NY 11001, USA

Phone: +15167277007

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–12PM

Reviews

sebastian ramirez

Aug 11, 2022

IF YOURE READING THIS REVIEW, DO NOT EVEN TRY TO RENT ANYTHING HERE, TAKE YOUR HARD WORK MONEY TO ANOTHER PLACE, IT TOOK US 3.5 HOURS TO BE ABLE TO RETN A TRUCK, EVEN THOUGH WHEN IT WAS SCHEDULED TO BE PICKUP AT 830 AM DAYS BEFORE, THE TRUCK WHERE NOT READY, AND THE REPRESENTATIVE NEEDED TO CALL SOMONE ELSE TO KNOW HOW TO DO EVERYTHING IN THE SYSTEM, UNFORTUNATELY THE WERE NO UHAULS AVAILABLE AT THE TIME, AND WE COMPLETED REGRET DOING BUSINESS WIT H THESE IRRESPONSIBLE PEOPLE

Asuka Amari

Sep 4, 2018

We rented an 8 passenger van from the floral park location. They were extremely helpful and reasonable. They made us feel calm and confident in our abilities to drive the van, their assistance and the whole “feeling “ of the rental. They gave us the the peace of mind to start enjoying our weekend with friends from the moment we drove away! Thanks!

WBMC Radio

May 17, 2018

Spoken to Lisa yesterday and I couldn't believe how cheap the prices were especially for the 10-passenger Sprinter with the (4) Captain chairs. I used to be a loyal customer to another sprinter rental business until they changed their policy (that now you had to rent their sprinters for a minimum of 3 days for the summer.....they just lost a customer and Empire Rent A Car just gained a new loyal one).

Christopher Anthony

Dec 27, 2017

Excellent car rental. Service was fantastic and the staff was very friendly and very helpful. If I ever need another car rental I'll be sure to use this business again!

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Questions & Answers

How cold are your refrigerated truck rentals?

Empire Rent A Car | Oct 8, 2021
Empire Rent A Car | Oct 8, 2021

Our trucks have 0-degree refrigeration technology.

Are cash deposits allowed?

Empire Rent A Car | Oct 8, 2021
Empire Rent A Car | Oct 8, 2021

If you want to leave a cash deposit, you must present a valid driver’s license, a local utility bill, and a job ID or a paycheck stub that we can verify.

What audio/visual features do your vehicles have?

Empire Rent A Car | Oct 8, 2021
Empire Rent A Car | Oct 8, 2021

Many of our vehicles are equipped with audio/visual systems, namely, either a TV/DVD or a DVD standalone. We do everything in our power to make sure the A/V system is in working order before you leave on your rental.

Do you have any towing restrictions?

Empire Rent A Car | Oct 8, 2021
Empire Rent A Car | Oct 8, 2021

Many of our van rentals and truck rentals are equipped with trailer hitches. If you would like to tow something with your rental, you need to provide our rental agent with the following details: 1. What you are towing 2. The distance you will be towing 3. The gross weight of what you are towing When we have this information, we can help you find the perfect rental to safely tow your load.

What is your weekend rental period?

Empire Rent A Car | Oct 8, 2021
Empire Rent A Car | Oct 8, 2021

A weekend rental lasts from either Friday until Monday, or from Saturday until Monday.

Do you have refrigerated rental trucks?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

Yes! Empire Rent A Car provides refrigerated truck rental options that keep cargo fresh for delivery.

What size box trucks do you offer?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

We offer the following: 12′ Box Truck Rental, 16′ Box Truck w/ Ramp, 16′ Box Truck w/ Liftgate, 24′ Box Truck w/ Liftgate, & 26′ Box Truck w/ Liftgate

How are you cleaning your facilities?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

We are also cleaning our facilities frequently with recommended sanitizing products with special attention to entrance doors, office door handles, and customer waiting areas.

Do you offer curbside delivery?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

With curbside delivery, we come to you! In this time of need, we’ll deliver your rental to your home or office.

What types of trailer rentals do you offer?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

We offer several types of trailers including: open trailers, enclosed trailers, dump trailers, and motorcycles trailers.

What are some perks of renting with Empire?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

When you rent a suburban from Empire Rent a Car, you know that you’ll get a quality vehicle. However, what you may not know is that you also get the following perks: - Unrestricted travel - Incredible customer service - Pickup and delivery services (call for details) - Flexible payment options (cash, debit card, or credit card) - And much more!

Do you have late/overtime fees?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

All rental vehicles are calculated by a 24-hour clock. We have a one-hour grace period, but if you exceed the 24-hour period by more than one hour, then an hourly late charge will apply, starting from the first late hour, and accumulating until you reach the daily rate. When the total late fee reaches the additional day rate, you will be charged an additional day.

Do you require a deposit?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

Deposits must be left when making the reservation or at the time of pick up of your vehicle. The amount of the deposit is based on the length of the rental and the destination. It is also dependent on the CDW deductible that the customer chooses. If he/she selects a higher deductible on the vehicle, a higher deposit will be taken, in addition to the amount of the rental.

Do you offer rental vehicles for Uber, Lyft, or other ride-sharing services?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

Yes! We offer affordable and quality TLC cars for rent. For your ride-sharing service, you can select from our economy car rentals or midsize car rental options.

What are you trailer rental options?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

We offer both enclosed and open trailer options. Our enclosed trailers are available in the following sizes: 4x6, 5x8, 6x10, 6x12, 7x14, and 7x16. Our open trailers are available in the following sizes: 5x8, 6x12, and 7x12.

Do you offer both large and midsize SUV rentals?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

Yes, we do!

Do you have Jeep Wranglers available for rent?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

Yes, we do!

Will my credit card or debit card be charged when I enter the information online?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

No. Your credit card or debit card will only be charged, once you speak with a representative from our company to finalize your reservation and to discuss the best possible rate.

How do we deal with toll roads?

Empire Rent A Car | Oct 8, 2020
Empire Rent A Car | Oct 8, 2020

We offer an EZ Pass that will allow our drivers to go through tolls without fees, so that you don’t have to worry about accruing any violation fines. You can login at One Pass Tolls or call their phone number (877) 691-7277 and put in your rental dates and rental agreements to find out how much your toll fees are. We offer this to our customers for only $7.95/day plus the cost of the toll.

Do you offer a shuttle service?

Empire Rent A Car | Oct 9, 2019
Empire Rent A Car | Oct 9, 2019

Yes! We offer airport rental cars that service the JFK and LaGuardia Airports!

Are you open on Sundays?

Empire Rent A Car | Oct 9, 2019
Empire Rent A Car | Oct 9, 2019

No, we are closed on Sundays.

I’d like to get a trailer rental; can I tow it with my own vehicle?

Empire Rent A Car | Oct 9, 2019
Empire Rent A Car | Oct 9, 2019

If your vehicle is powerful enough to handle the trailer and is equipped with the appropriate hitches, then you can certainly use your own vehicle. Simply contact us at (800) 750-8782, and we can discuss it. Many of our van rentals and truck rentals can tow the trailers, as well, so you can get one of those if your vehicle doesn’t work.

Do you rent to drivers under 25 years of age?

Empire Rent A Car | Oct 9, 2019
Empire Rent A Car | Oct 9, 2019

Yes. As mandated by the state of New York, you must be at least 18 years of age to rent. Any renter ages 18 to 21 will be charged an additional “Young Renters Fee” of $57 per day. Any renter ages 22 to 24 will be charged an additional “Young Renters Fee” of $20 per day.

Why do I have to pay such high tax rates on my rental vehicle?

Empire Rent A Car | Oct 9, 2019
Empire Rent A Car | Oct 9, 2019

In addition to the sales tax rate that will be added to the cost of a rental vehicle, there is a passenger car rental tax rate that is set at 11%. This tax rate is in effect no matter what kind of vehicle is being rented. The car rental tax is not in the company’s control and is government imposed. To read more about this taxation visit the following site: http://www.tax.ny.gov/bus/st/subject.htm.

If I’m flying into the JFK or LaGuardia airports, how can I get to my car?

Empire Rent A Car | Oct 9, 2019
Empire Rent A Car | Oct 9, 2019

We offer affordable and convenient pickup and delivery services for our airport rental cars. Contact us for more information.

Do I need to buy car rental insurance from you? How do I make sure I am covered for my car rental?

Empire Rent A Car | Oct 9, 2019
Empire Rent A Car | Oct 9, 2019

No, you don’t have to buy our insurance if you’re already covered by some other plan. Many automobile insurance policies that you already have for yourself or your business cover a “like” vehicle. So, if you own a car or minivan, you could rent a car or minivan and still be covered. Many credit cards companies even offer free car rental insurance as a perk. Please check to make sure you are covered. If you’re not, we offer Collision Damage Waiver and other forms of insurance that will help protect you from any mishaps.

Do I need to keep my rentals in state, or can I travel outside of New York?

Empire Rent A Car | Oct 9, 2019
Empire Rent A Car | Oct 9, 2019

At Empire Rent A Car, most of our vehicles are available for trips out of New York State, but you must inform us of your traveling plans and your furthest destination prior to departure. For an out-of-state trip, you will need to get written approval from the manager. Depending on the type of vehicle you reserve, you may be eligible for unlimited miles or a personalized mileage program all your own. If you will be traveling more than 350 miles away from Empire’s office, you must notify us when you make the reservation. Our daily rental fees and mileage rates for a long distance rental may be different than those quoted to you on the Internet or by our agents. If you change your travel plans while already on the road, and decide to go outside to 350-mile radius that’s alloted with you rental, you will be expected to contact our office and notify us so that we can review your rental contract and update the rental and mileage rates, when applicable.

is there an empire rental location at 189 03 northern blvd,?

F GA | Oct 9, 2019
Empire Rent A Car | Oct 9, 2019

Under construction at the moment. Relocated to College Point or New Hyde Park at the moment.

What types of payment does Empire Rent A Car accept?

Empire Rent A Car | Oct 9, 2019
Empire Rent A Car | Oct 9, 2019

For your convenience, we accept all major credit cards, debit cards, and cash.

Can I rent a vehicle from one location and drop it off at another location?

Empire Rent A Car | Oct 9, 2019
Empire Rent A Car | Oct 9, 2019

Yes. We offer drop off service if you pick up your vehicle at one of our Empire Rent A Car locations and wish to return it at another Empire Rent A Car location within New York State.

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