BJ's Wholesale Club

C M

Week 1. Arrived 25 mins before closing for 1 gallon of milk & gas. Door is locked and person at the door tells me they are closed Week 2 arrive 1 hr before closing, store open but produce and other sections closed early!. I asked customer service about it to see if their hours changed and was told "no they are supposed to be open, but it depends whoever is on. They might closer earlier than they are supposed to " So Week 3. I call before getting there to ensure they are completely open and Am told, rudely,of course they are open, they DO NOT close early. But that's clearly not the fact since they HAVE CLOSED EARLY multiple times now. I'm not gong to drive 30 mins to a store if they are closed ... so warning to others. Be careful when you go they might or might not be open there's no telling

caitlin spry

Usually it's crowded shopping here but the store is clean and organized well. Easy to find items and the staff is helpful. But you have to have a membership to shop here unless you want to pay additional price for your items.

Zhi Xin Wang

Loving BJs both in store and in person for shopping and groceries. Employees at the Ithaca location are very friendly and the customer service is exceptional. I had some issues with a receipt (after getting back home) and called them. The employee that picked up was very quick in transferring my call to their manager and the manager made sure to note everything down for when I would go back in store to resolve the issue. I have also shopped when they were just filling up the shelves and an employee made sure that I had what I needed. They take time to answer your questions when you shop! Thank you for the great customer service !

Nathan Bickel

Excellent experience. Good for buying in bulk, particularly for food items. Significant competition from Amazon on other fronts. Discounts on gas vary, but usually less than other gas stations. Customer service is great. Never a problem so far, and the free food samples are the bonus on any Friday night or Saturday shopping trip.