US Post Office Annex

Brightfly B

I received a notice that they couldn't deliver my package as my box was full. I knew the package was too large for the box so made sure we were home for delivery. The attempt was NEVER made....as I can see my mailbox from my front porch.... There was a note in my my box stating I MUST pick up! Seriously? They don't even wanna do their job now?

Jackson Strickland

I have had two parcels that they refused to deliver to my front door. They have an arbitrary rule in place where they will not go up three flights of stairs. They'll go up two flights, but not three flights. That's the threshold, apparently. For the first package (an exercise bike), I scheduled a redelivery through the channels provided on the pink slip they left when they refused to do their job. I made sure to include specific instructions in case they got lost, and even offered to help them carry it up the stairs when they arrived, as I would be home when they came by. The request for the redelivery went through, everything seemed peachy. The date came and went, no package. Turns out, the guy came all the way out to where I live, WITH THE PACKAGE IN TOW, just to ignore everything said on the instructions and leave the same pink slip in my mailbox yet again, with the messages "too big to fit in mailbox" and "must pick up". Their customer service is the worst I've ever seen. I called up the Annex, and after a few attempts of having it ring off the hook for minutes at a time (over the course of a day, mind you; first call was around 11 and the second was at like 2), someone finally picked up. I told the lady on the phone about the issue, and the redelivery request being accepted despite them never intending to deliver it in the first place, and she was immediately dismissive and rude. I don't just mean she was a bit short with me, or she didn't seem super eager to help, I mean she was indignant and confrontational. When I went to pick up the package at the Annex, the parking was horrendous. Completely packed, barely could find a space, almost no spaces to begin with really. There seemed to be no employee parking area, and if there was, they sure as hell weren't using it. It was hard enough setting aside the proper time for this, since their hours are a massive inconvenience for anyone who works a normal 9-5 job, but I wouldn't have even been able to pick up my package if there wasn't just one more space available. Of course, upon going inside and ringing the bell to be seen, I had to wait for a good 10 minutes before talking to anyone. The lady who helped me was also rude, although not nearly as much as the one over the phone. The second package is one that I'm still trying to retrieve, suffering the same exact problems as I just mentioned. I have never seen customer service so abysmal from any business ever, let alone one as important as a mail carrier. Horrendous, the only way I'd give them 5 stars is if it were on a scale of 100.

Faye Taira

This usps facility is awful. It began with parking. Since every space was occupied I went around back to park where I was instructed by a worker to get back in my car and find a place in front. I found USPS workers walking to their cars in the front thus the reason there were no spaces for customers. Next came no answer to the window service until well after 10:30 even though the sign says open at 10:00. Our usual mail carrier was on vacation so that must be the reason for getting no mail. I found our mail in mailbox for an unoccupied house next door and amazingly found mail postmarked January- august. Apparently our carrier takes a lot of vacations. If usps wants to upgrade their trucks I suggest they start upgrades by hiring competent workers.

Mikaela Cox

Horrible service, they refuse to deliver my package. It was a large dog crate, they said that the mail box was full. That package would not fit in the mailbox the driver was just lazy and didn’t want to come walk it to my front door. I tried to get a redelivery and it said it was confirmed but still not package. Nobody answers the phone. This place is awful. They also lost a package I was mailing to a friend over Christmas. I wouldn’t be surprised if the carriers are stealing them. If I can help it I am never sending another package through them.