Sam Ash Music Stores

Valeria Yancey

Excellent customer service!!! Very knowledgeable team!! Love 💕 this store.

John Hogan

Rafael was very helpful. Really knows his way around the guitar. Great prices on a trade in. Thank you so much

David Martins (ThaCrookedSpoke)

Most of the time I have a mediocre experience at Sam Ash considering they hardly have anywhere near the amount of things that Guitar Center carries, but the customer service of the management here is abysmal. I was in an absolute rush after encountering a technical difficulty at a gig I was engineering sound for. I called Sam Ash, because it’s just a couple minutes from my house, and they didn’t have ANY of the things I needed for purchase, nor do they rent equipment anymore because of Covid, while every other business that rents equipment is still actively doing it. This forced me to run to Guitar Center. After one of the cables GC sold me was incompatible with the venue’s mixer, I called Sam Ash, spoke with Pro Audio, told them what I needed and told them my mother who was right across the street would be there within a couple of minutes. It was 10 minutes before closing, so they said be as quick as possible, but that they would package it up for me. Considering I was at the venue, and couldn’t leave, I had to unfortunately send my elderly mother to Sam Ash. She arrived 6 minutes before their listed closing time and they would not open the door for her, nor even acknowledge her after knocking repeatedly. I called them, and with an attitude the manager said “SORRY, we can’t make any more sales, we’re closed.” Here’s the thing. I understand how close I was to the actual closing time, and if I wasn’t in such a dire and unexpected situation I wouldn’t have bothered rushing over there at the last 10 minutes. But when you’re Sam Ash, a company who’s absolutely failing as a music equipment business to it’s competitors Amazon & Guitar Center, the only thing you have to compete on is customer service. You HAVE to knock customer service out of the park. And when you fail to do that, it’s no surprise Sam Ash’s are constantly closing. I’ve spent tens of thousands of dollars over the last 10 years Sam Ash due to convenience of location alone. Never again. And for the record, in my rush, I went to Guitar Center and they, with 10 minutes before closing, spent actual time with me discussing possibilities and asked if I needed anything else. And that was more than was even necessary.

Satyabrat

Great collection!