Honest-1 Auto Care Charleston

Be Breezy1986

My wife brought her 2014 Ford Escape in for an oil change (she usually uses Honest1) a few months ago and a few weeks later, she started leaking oil heavily (a qt a day). I pulled the skid plate and it was leaking from the oil filter. They never torqued it to the correct specs, causing it to loosen to the point of leaking over a quart a day. She just went back a week ago for her next oil change and asked that they actually tighten it correctly this time, which they did, but the next day, her skid plate was on the ground. I personally replaced the skid plate to correct their initial error, and all mounting bolts were present. This time, only 3 remain, and the weight of the felt skid plate is forcing it to fall to the ground. She had to drive home from work with it dragging on the ground. One mistake is understandable, but not replacing all the skid plate bolts this time around tells me that they do not pay attention to detail whatsoever. Unbelievable. she will not be bringing her vehicle in again to this shop.

ATC Navy

Everyone and every company make mistakes, but the true measure of a company is how they manage them. Based on my experience you should think twice before ever going to Honest 1 Auto Care… here is what happened or should I say did not happen. I gave a very detailed description of a loud clunking sound coming from the left front end of the car on 08/30/2022. The detail description would typically mean a problem with tie-rods however I found out later that Honest 1 ignored the tie-rods because they “looked” new. How incompetent not to check them anyway. Honest 1 instead diagnosed the problem to be the right front axle and so I authorized them to fix it for $400+. By they way, it appears they mark-up parts at 100% that seems extremely high for parts they simply have delivered to order. After the axle was replaced, the Manager, Skye, said they got rid of “most of the noise,” which was not true, there was zero change in noise, and Skye said, on further inspection, that yes, in fact the inner tie-rod was loose. Honest 1 claims they do a “comprehensive inspection” of every car, yet they did not check to see if the tie-rod was loose because it looked new? A pothole can break a new tie-rod just as easy as an old looking tie-rod. Honest 1 takes no responsibility for their misdiagnosis. I made two reasonable offers to resolve the matter that even the Honest 1’s Service Advisor, Kevin said, “ was reasonable”, but the Honest 1 Manager, Skye, did not return my calls on Thursday (09/01), my 2nd call on Friday (09/01), not on Saturday (09/02) nor after labor day on my 3rd call on Tuesday (09/06), forcing me to file with the BBB and SC Consumer Complaint. This is an extremely frustrating situation when the Manager refuses to return calls to discuss issues of their work as well as ignoring my very reasonable offer to cure their mistake. They take absolutely no responsibility whatsoever for this obvious misdiagnosis and made zero concessions on fixing the real problem except to give me a normal discount given to all customers on their website for work over $300. Dave D.

Gina Davis

Great service; they do all my maintenance upkeep, oil changes, etc. Friendly, professional and dependable work….highly recommend!

WILLIAM HUTCHINSON

Just bought my daughter a vehicle and needed help with something minor that easily could’ve been disregarded if I went anywhere else. However, Sky and Ian went above and beyond to assist me. Thank you.