AAA - Hilton Head

David Broaddus

In Hilton Head and had a dead battery. Called at 9:25am. Told would be an hour....cool. 10:30am looked for an update, not dispatched. Called and told now was 11:30am. Then looked online...changed to 12:30. Called again at 12:30pm. Told would be 1pm.....bottom line they blew me off until I found a jump. (After telling me it was a liability to give me a jump, Spinnaker finally got me a jump) AAA final eta was 3:45pm. When I called to cancel they told me they had most HHI towing and support services cancel so they really don't have any provider in the area. YEAH, I'll be cancelling AAA auto renewal soon as home and getting coverage thru my ins co. Even though there's my take as long at least it doesn't cost $300 for three people. It covers my cars.

YESENIA H OSORIO

I called the branch and was routed to the entire Carolinas call center. I was on hold for over 40 minutes. Then when they answered I had to be transferred twice because the agents didn't understand what I needed. When they finally understood what I needed they still did not correct the issue in the system for me to renew my license plate. Took me over a month, 7 calls and multiple visits to the DMV for AAA to finally fix the problem correctly.

Maddy Foster

James was amazingly helpful and kind!!! Loved talking with him and KNOWS how to do his job! Would def recommend!

Natalie Holland

Got stuck in a ditch. Never called, no one showed up. Had to pay someone to come. Worthless.