South Carolina Federal Credit Union

Michael Apicello

The message I sent corporate: "YOUR IT, APP AND CUSTOMER SERVICE IS THE WORSE! TRYING TO MAKE PAYMENT- PAY OFF PAYMENT- WHAT BANK CAN'T TAKE A PAYMENT??!! This is an unbelievable experience. I am 2 hours from a branch, I have spent the last hour trying to pay off my loan. Online, I had to ask it repeatedly to text or call me a number to verify me to make the payment. I finally receive the code and it said "payment amount exceeds the daily limit of an external transfer". Then, I tried calling in to pay by phone and they refused to take the payment BECAUSE THE CSR SAID I DID NOT SOUND LIKE A MAN! I verified my social, my account number, my DOB and my address and previous address flawlessly and she accused me of not being a man and said she would not take my payment that I would have to travel 2 hours to a branch to pay off my loan!!!! Your algorithm should be deciding my gender (Account #, SS#, DOB# Address, etc), not the assumptions and judgements of your CSRs. ALL OF THIS OVER MAKING A PAYMENT??!! SCFEDCU's archaic IT and customer service has been horrible for all 3 years. I want to pay-off ASAP and never deal with you again."

Kathryn Harrell

Friendliest staff of any branch. Always goes above and beyond to be helpful. Very responsive to any questions or issues. My favorite bank ever!!!!!

Julie Kelly

Sam Fanning helped me get my auto loan approved quickly and easily! Highly recommend doing business here.

Vivian Dubard

Great Credit Union. Cassandra was awesome. She was so helpful and thoroughly answered all of my questions. The process for my auto loan was so quick and painless it was unreal. Will definitely go to Cassandra for all of my banking needs going forward.