Address: 8305 Fayetteville Rd, Durham, NC 27713, USA
Phone: +19195449767
Sunday: 7AM–10PM
Monday: 7AM–10PM
Tuesday: 7AM–10PM
Wednesday: 7AM–10PM
Thursday: 7AM–10PM
Friday: 7AM–10PM
Saturday: 7AM–10PM
Justine Davey
Piedmont Metro installed my dad’s downstairs unit 2 years ago and replaced the upstairs unit recently. Both times, they have been professional, knowledgeable, on time, and offered fantastic customer service. Recently, I’ve had to call them out a few times to make a few tweaks and they came out right away every time. Morgan, Thomas, and the entire Piedmont Metro group are doing fantastic work in this 100 degree heat! Thank you all! 5 stars all the way around!
Shawn Cockerham
Piedmont (Morgan Truelove) sold me an annual service plan for $200 per year in February 2021. I have called their office in excess of 5+ times now about scheduling my maintenance service since this past spring and no one has responded. They were suppose to come out once in the spring and once in the fall. This seems to be a common theme in their reviews so, buyer beware! I am now at the point of filing a fraudulent charge on my credit card since the service has yet to be performed for my business. I would strongly advise going elsewhere for services from this company. Edit 12/2: This is a State Farm office, not Allstate, and my agreement with your company started in 2020. My first service was to start in the spring of 2021. I called 3 times and your receptionist was embarrassed because no one had returned my call. No one called me back until I posted this complaint. I have text messages to prove it so don’t try to spin this. This office is in transition, which I explained to you, but did not change the terms of the agreement. I still maintain the lease and and my contact number is still the same. Shame on you for your lack of accountability.
Jennifer Rasmussen
Piedmont Metro is the absolute best. They’ve answered frantic calls, come out immediately and have excellent pricing while being kind, thorough and patient. We’ve had an a/c unit die at the peak of summer, which they kindly got limping along until the unit we needed was delivered, and just today they answered the phone before 8a and arrived before 10a to replace the downstairs furnace. Again, keeping it affordable even with the huge inflation of costs they are incurring. Everything is left neat and debris cleaned and they’re nice to my dogs. You couldn’t ask more of a company, or the individuals working for them.
Matt Foss
This company installed a new AC and heating system for me last year that was supposed to include a 1-year maintenance plan. They did not show up for the scheduled maintenance visit, did not give an explanation why, and have not responded to my calls. I have been told on 3 separate occasions over the past 3 weeks that a manager will call me back; no one calls. I am upset that they breached their contract by not performing the included scheduled maintenance, but thankfully they have plenty of competitors in the area so that I can at least get it done by someone competent.
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We have been in business since June 1992.
All equipment comes with a 10-year parts manufacturer warranty. Please call for more information.
If your HVAC system requires constant repairs, is 15 years or older, or can’t heat or cool your home properly, we recommend you replace it. When an HVAC system ages, it doesn’t operate as efficiently and could actually end up costing you more money than it should.
There are many recommendations we can make, but the recommendations we make vary on a case-by-case basis depending on an individual home or business's needs. Give us a call so we can discuss this in further detail.
Yes, we certainly do! We also offer Outlet Repair & Switch Repair along with Outdoor Motion Light Installs. Contact us for any of your outdoor electrical needs!
Yes, we offer free estimates AND free second opinions!
Yes, hot water heaters and tankless heaters are a part of our plumbing services. See our services page for more info: https://www.piedmontmetro.com/services/
Yes, we will complete a mold inspection and if any is found we would do mold remediation and removal service.
Our hours of operation are Monday - Sunday from 7AM to 10PM. Find out more at https://www.piedmontmetro.com/
Yes, we're a proudly locally owned and operated business.
For optimum efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month.
The best way to know your system is working properly is to have a licensed professional perform regular maintenance checks on your system.
To answer that question accurately, we’ll need to schedule an appointment with one of our HVAC service experts. We’ll come to your home or business and evaluate its size, heating and cooling needs, environment, and the work we’ll need to do. Then, we can recommend the best system for you and install it quickly.
To keep your HVAC system running in tip-top shape, we recommend a maintenance appointment twice a year (once for heat, once for air conditioning). This way we can check your filters, coils, wiring, housing, motor, and more to make sure you’re getting the most out of your system.
Preventative Maintenance Plans help customers avoid system failures on the hottest or coldest days of the year. Find out more about our plans at: http://www.piedmontmetro.com/services/
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