Enterprise Rent-A-Car

Greg Osborne

I recently had a one-way rental from Florida back to this location, and had my worst experience ever with a rental car company. The vehicle I was assigned in Florida was ok but not in new condition. Fortunately that office took photos of the condition of the vehicle. I dropped the vehicle off a few days later at this location in SC without any issues. Two days later, without any prior conversation, I get a very curt email from Enterprise's Damage Recovery Unit saying they wanted my insurance details to fix various issues with the paint job. I told the manager that it was in the same condition as when I picked it up and he said that there was no record of that, so it was my responsibility. I asked if he had spoken to the office in Florida and he said NO! He gets in touch with the manager in FL who confirmed what I said and arranged to have the claim dropped. I never got an apology from the manager in SC and while I read other reviews, about the condition of their vehicles, trying to scam customers to pay for wear and tear is a poor customer experience which Enterprise should be ashamed of.

Tanya Godin

This CoVid has everything so in personable. Felt very dry n rehearsed. How ever did get a free upgrade without asking, which is always nice. 😁

Andy Mcneely

I’ve rented from the Broad River twice and the service had been exceptional. Very courteous and accommodating staff. Just make preparations to be dropped off and picked up. They do not have a lot for personal vehicles. The vehicles were in good working order and got to and from my destination without issue. Would be 5 star if they had a lot to park your personal vehicle. Overall great experience!

Myymovies

I don’t typically like giving bad reviews or reviews at all because things happen BUT this was a bit much. I made reservations 2 weeks in advance for a SUV that allowed space for 4 passengers and at least 4 luggages.I called the day before pick up to ensure everything was set and to avoid any mishaps. I was assured everything was ok and that the make and model wasn’t available as of yet (this was the day before pickup). The morning of pickup, I walked into the local branch on time and I was the only customer there. I went inside to meet Oscar and took care of all the basics. I was then walked outside and told there were 3 options available for my reservation (a small 4 door sedan, a pickup truck or a Camaro). As mentioned earlier, I made reservations for a SUV. The female (name forgotten) who assisted me outside this was all available and 4 people are able to sit comfortably in each of the cars. I explained to her this wasn’t acceptable and I paid for an SUV. We walked back inside with Oscar and he proceeded to tell me there wasn’t an option other than what was offered and I could pay additional monies to upgrade to a minivan. I explained to Oscar, the correct thing to do is to place me into the minivan that I wasn’t offered at the same rate as my reservation, I would be satisfied. Unfortunately, Oscar said this wasn’t an option. As much as I tried to explain to Oscar how this is now an Enterprise’s concern and not a customer’s concern he told me I could cancel the reservation and look at another branch or pay the increase. Neither of the options were acceptable for me and my travelers. I asked to speak with a manager and I was told the manager wasn’t available and neither was the regional manager. So, here I am headed to travel w/o a car. I was asked to have a seat and he would see what options were available. After waiting 5 to 7 minutes, the female who originally took me outside directed me outside again to the minivan I originally suggested as a win-win for us both but I assume Oscar wanted to be difficult and start my vacation off on the wrong foot. To whom even reading my review, there are options available now beyond Enterprise. With tour increased rates, I would appreciate better customer service and a quality vehicle. Once inside the van, there was also a terrible smell, stains on arm rest, food crumbs and a dirty windshield. I could go on but I won’t.