Florence County Health WIC

Angie Schmitt

I was talked to in a manner that made me feel I was being a burden. I asked a simple question to the lady who was doing insurance and appointments in the back. She was very short with me and embarrassed me. I was trying to explain the nurse had told me to stop in at 9 and I could get the oral vaccine that was unavailable the day before at the Darlington location. She said I would be in and out with no wait. She told me in a very short manner you do have an appointment because I’m the one who made it. Then abruptly turned around and walked away quickly. 2nd time I spoke with her, she said she would ask the nurse about it, but was very snarky. The nurse came out and said I have to wait my turn. I told her that fine I don’t have a problem waiting. The lady that was in the back smacked her leg turned around abruptly again and shook her head at me. I was in tears by her response to my conversation by then and told the nurse I didn’t feel comfortable staying and I would like to call my pediatrician who originally suggested I try the health department since they didn’t have our infants vaccines on hand. I thought maybe they would possibly have the oral vaccine I needed. They didn’t so I stuck it out. I calmed down and got myself pulled together. A short time later the nurse called us back. The lady in the back was in the nurses room when I went in. She quickly turned around and said as she was exiting well I don’t want to be in here for that! I don’t have time for that. I had said nothing. I started crying so hard. She really hurt my feelings. I did talk to the manager about her actions, but I feel she will not take accountability and will continue with the same behavior. I will not return. I felt belittled, embarrassed and hurt.

Connie Honey

Great job!!!!

Jenna Guettner

Worth the wait. Informed staff at front desk. Friendly staff that loves babies!