Advance Auto Parts

John Paxton

I had a great experience yesterday with the two gentlemen that were working. I was looking to deep clean a car I had bought from my daughter. they helped me get all of the things that I needed to do it like a professional. If you're looking to really take care of the inside and outside of your vehicle go talk to the guys at advance Auto parts.

Albert Thomas

The go to for all your parts, they are very knowledgeable and understand what customer service is.

Mazdabator

Best place around to buy parts. Been shopping here for years never had any problems. They are all super nice and if they don't have something in stock they can get it for you pretty quickly. I work on a lot of custom builds that require some creativity to find parts that will fit them and the crew at this location always comes through for me.

Sir Consumer

This particular store has its challenges as many other businesses. Customer Service training is not a requirement but perhaps personality will be all that is needed. I needed 2 very specific items as soon as possible. So rather than order online and wait. Advanced Auto in Gardendale had them both in stock, according to its online website. I walked in and was able to locate one item on my own. I needed help locating the second item and I made my way to the counter where an employee was near. As I approached she made her way to the computer. Stood there for about 30 seconds and she said, "Morning, are you ready?" I said, morning and no. I need help locating ......I stated the exact name. The employee said, I dont know what that is. I began to describe it and then they pointed to an isle where it sounded similar to others. That employee made zero effort to show me. I couldn't find it and said, I'm not sure where to look. They said, well I don't know what it is so I can't help you. I said, well I found it online according to the website. And she said, use your phone and pull it up. I said, well this is new and I thought you could pull it up on the computer. The employee said, no you can use your phone since you know what it is. Then a second employee walked in and she told that person to help me. He showed him the same photo as I did show the other employee and he seemed happy to walk me to the item. Simple. He did what I was expecting, assist with a smile. The other employee has no business working there. Refusal to look up an item nor make an effort to look down the isle she pointed out. I prefer not to patronize this location but they were the only auto parts store in the area with what I needed. I make all attempts to avoid this store. Paul should consider replacing employees who do not want to help serve the public. No excuses. Follow Up- the next day I decided to express my concern and spoke with the manager. He was very polite and professional. Sadly, he repeated what many have to do today. He stated, she is only a driver and they need her to help. This was the excuse for her to perform as such. The manager apologies but gave no words to invite me back or seemed to really care. Sounds like his hands are tied and he will just have to deal with the poor performance. The employees are often a reflection of who is in management and the training and expectations of the business.