Fish-Lectronics

D. Bliss

I called to make an appointment to get an some issues with my Ultrex trolling motor and Hummingbird Helix Units addressed and I was greeted by Terra with rudeness and disrespect. I made it clear that there were two separate issues (one with my ultrex, one with my helix units) and she refused to allow me to make an appointment while insisting that I take my Ultrex trolling motor off of my boat and not bring my boat in. Getting nowhere with Terra I ended the call and made a few other calls, one of those being to my ranger dealer. After discussing with them they agreed that my issue was MORE than just a trolling motor issue but they were too busy to get me in this week so I called Fish Electronics back. Terra answered the phone again. I requested to talk to someone in service and she refused to transfer the call. I tried explaining a second time that I need to bring my boat in (not just my Ultrex) due to the issues I was having with my Helix/Ultrex integration (I-Pilot and GPS). She referred me to a previous employee, said "Good Luck", then hung up the phone. Thankfully Tyler Spraungel at Spraungel Performance Marine was not only available, I could DROP MY ENTIRE RIG OFF without removing my trolling motor and all repairs will be complete within 3 days. After explaining all the issues I was having to Taylor, he, along with my ranger dealer, agreed it was NOT just an ultrex issue, but a Helix and Hummingbird ethernet box issue as well. Unless you can talk directly to the service techs at Fish Electronics I highly recommend going somewhere else where you're able to talk directly to the individuals who will be working on your rig. Thanks to Terra and her customer service, they just lost a lifelong customer for good. Update: I understand that you can't take unscheduled boats but Terra REFUSED to allow me to make an appointment. How do you explain that? How do you explain your employee hanging up in my face? I know it's your job to try and "spin" negative feedback but you also need to hold your employees accountable. Something that I don't see you doing here

Greg Cormier

Great place

Matt Schumi

I cannot say enough good things about this company and Matt’s team he has working here!! Not only was my warranty claim handled here but the customer service and communication was the best! They saved the Fourth of July weekend for me and got my ulterra back up and going in less then 5 business days! Will refer and be back when needed!! If there is a poor review for this place trust me it was the consumer not them! Thanks again guys!!

DAVID Moonen

After talking with 3 other large sporting stores with no answers. This place had me set up in 5 seconds. Top notch place. I will go them first from now on.