Vista Yacht Cruises

justin berry

Before we paid, we were lead to believe we would load in weehawken NJ. There was no communication otherwise. After we paid it then it told us to head to a location in New York to board. I called them and the guy that awnsered was very rude. I explained to him what the website said and he told me I was lying. He said the weehawken address is their headquarters but everything boards from new york. I asked for a refund or to change it to a later time so we could make it to new york and he wouldn't do it. Poor customer service. Once payment is submitted there is no refund for any reason. Talk about a company fighting for the customer. I sure didn't feel like they were fighting for me. I even went back to the site to double check to see how I missed it and its not there. I feel like I have been scammed out of my money. I will never use this company and I will discourage everyone from using them as well. They are not customer centered.

Ali haider

Wish I could write about how the cruise went...instead I get to write about all the issues on even getting there. First of all, it isn't in Weehawken like the descriptions say it is. Departure is from Lower East Side. Best part about that is that you don't find out until the tickets are booked. Once you come to terms with the location change, getting there is a nightmare and a half, and actually figuring out where the docks is is near impossible. No Pointers. No easily locatable signs. No well communicated instructions. GPS routing takes you to the wrong location (Hint: look for the Giant PIER 36 sign, and walk into the hidden alley). No Marked Parking (How do these guys even claim to do weddings and corporate events?) And then, even when you get there on the time posted, they don't actually let you board. Apparently you need to be there 15 minutes prior. Wish that was communicated. At least we got to watch the boat leave without us...Did I mention no refunds? Could some of this have been avoided? Maybe. Probably actually if some of our questions were answered before we purchased, and before we left. But the most obnoxious part of this trip was that Vista was completely unresponsive to our phone calls throughout the day. At the distinct times that we called, we consistently hit voicemail, without any message to guide us to where we could get further information. tldr; hard to find, hard to reach, no parking

Georg Kofler

Schedule is not fixed! Even if you have a ticket for a certain time, prepare to wait forever! Very disappointed! All very unfriendly, poorest customer service ever. They should certainly fire Juan Dejesus Santos, rarely have I met a more ignorant person before.

Kalpana Sharma

More adventurous and beautiful at night time.