Cyrus Jewelers

Stephanie

"Support small and local businesses", they said... 🤡 Some background: lived in the Monroe area for 12+ years, know most of the shops and stores around here well. I popped into Cyrus one afternoon on my way home from work and entered the store. I happened to be the only person there and looked forward to be attended to one-on-one, since it was incredibly busy the last time I was there for a bracelet resizing. What began to set the tone for what would ultimately be a short (and the last) visit from me, was a greeting from a middle aged female employee of the store, who sounded just as unenthusiastic in her hello as she was stern. I had bought 2 vintage 18k gold charms from Europe, with the seller sending me an extra bonus shipment of the same charms since I had issues with delayed shipping. I explained the situation to the employee and asked if she could take a look for me to make sure that all 4 of the charms were indeed 18K. She returned about 30 seconds later to tell me that gold testing for all 4 charms would be $10. Initially I was confused, as I have brought a gold bracelet to them in the past to test for me, as well as other things, and I was never charged for it (the bracelet did end up being what I paid for it, 14k gold). I asked her if the store's policies have changed since I was last here, and she dryly began to tell me that the justification of the price boiled down to their expertise, this that and the third - okay, fine, but not only did that NOT answer my initial question, the manner in which she talked to me describing the process was as if I was wasting her precious time and she was doing ME a favor by even attending to my inquiries 🙄 Now, I had no problem paying the $10 fee, given the amount of money those charms were worth, but I soured on even considering it when I tried re-explaining myself (after she told me that if I wanted to sell my charms to them, they wouldn't charge me for gold testing, which is what I never asked for nor wanted) and she cut me off with an incredibly condescending "I know that", leaving me utterly aghast. At that moment, I decided that I had enough and decided not to move forward with the 18K gold testing, given how infantilizing my experience was - I promptly took my charms, said my thank yous and left, since clearly one of us (the customer) was capable of behaving professionally that day, I have come to Cyrus Jewelers in the past as a paying customer, as well as my mother, where I have been treated courteously by other employees of the store, and at one point even planned on returning to them for help on designing a custom gold pinky ring - but with the appalling attitude I was given from their own employee as if I was a burden, I will be taking my money elsewhere. Hopefully other consumers after me will be treated better than I was - an absolutely disappointing experience overall.

Osvaldo Diaz

I had three rings sized by Cyrus Jewelers and their customer services was great, always a good experience and beautiful items to choose from.

Chris Marren

I had my wife’s engagement ring repaired, they had to replace the mount since it was worn down after 32 years. The ring came out beautiful. No issues with the repair.

JK Y

Our family has been going to Cyrus for about 8 years. We bought our wedding rings there and found many other gifts there for each other over the years. Cyrus always has a beautiful and unique selection of quality pieces. I've had several family heirlooms repaired there. They have always given outstanding service. Everyone there is so friendly and go above and beyond to make sure you leave happy. We will always be life long customers of Cyrus.