Shane's Rib Shack

Antoinette P

This is a follow up from my post on yesterday! I wanted to thank Lindsay for her quick response concerning my issues,for the apology and for offering to replace my meal! She received a five for her excellent customer service!

Mike Mudler

Sooooooo. Slooooooow I wish i would have known how slow

Kareen Riley

The fried okra is outstanding! BBQ was quite delicious today. Just a little too much sauce for me today.

Kerri W.

We use to enjoy this location. They need to change some of their staff. Only 5 of 6 meals were ok during our last visit. 5 meals had to be remade. 4 burgers were badly burned. The buns were soggy and had black grease dripping from them. The appearance and smell was bad. The grilled cheese sandwich looked like it was cooked in same stuff and looked bad. The staff had attitudes. One even wanted to take pictures of the burned burger since the cooks couldn't understand what they did wrong. Not sure why they couldn't just take the burgers back to the kitchen. One staff member even wanted to argue about a side claiming she didn't see it on the ticket. We had to show the receipt. The remakes were almost as bad. Crunchy pieces made into the burger. Child's burger came out rare which is unacceptable. Everyone felt sick from the food. Will not be returning to this location anytime soon. We were able to speak to a manager a few days later to notify her of our experience.