Address: 3235 Norman Ave, Joliet, IL 60435, USA
Phone: +18156765293
Chef Gaby Weir
Paid too much for a motel-like stay. I did make the decision to stay after traveling for 24 hours even though I was reluctant. The room was clean, but the rest of the hotel was very dirty, outdated and shady. I would have been happy if the price reflected the quality; this is a motel with hotel pricing.
Shelia Ellis
Nice clean friendly staff. Breakfast is served with the best pancakes. They have a jacuzzi and a pool.
Christin Shouse
The first night the bed broke and the dogs next to my family barked frequently throughout the night. The next day when my husband Inquired about maintenance fixing the bed, he was told they wouldn’t be able to fix it until Monday. When my husband asked why housekeeping hadn’t cleaned their room he was told they no longer do that due to Covid. He asked for someone to come and take the trash and to provide fresh towels and was told housekeeping had left for the day. It was 3 o’clock. The final straw is when my family woke up with a bedbug in the bed. Immediately we called the front desk, and Lisa, who was a real peach dismissed me. The solution was for us to just leave the hotel and not deal with the actual problem at hand. My family gladly left that hotel, however the bed or room was not properly sanitized, steamed, nothing was done. When I called back later that night to speak to a manager, Bobby who is the general manager of that location, alluded to the fact that we could be making it up, because I guess a lot of their patrons do that. I had to send in a picture of the bedbug to prove it, because Lisa made no comments within our account. Shocker! So to the following family’s who stay in room 318, check the bed and sleep tight. Those bedbugs will bite.
Joan Frie
Good place for the price. Bathroom looked updated but could use a different light. Too dark to put contacts in and makeup on. 2 homeless people outside the front door and spent time inside talking to the desk staff and getting coffee.
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of course I hope you have fun riding the elevator
There is no fitness center there, however, they allow you to use the fitness center at the Best Western next door. Both those hotels are owned by the same owner
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