La Quinta Inn by Wyndham Chicago Willowbrook

HeyKerryAnn Simo

I’m not one to write reviews on a regular basis, but when it’s this bad, I feel people should be aware. This was the absolute worst hotel experience of my life. I paid for an extra night for early checkin sun my flight arrive early morning. I could not believe the horrendous smell in the hallway which got worse as we approached our room. Once inside I legitimately almost vomited from the smell (of urine)… and was horrified to see blood spatter on the walls and a dirty bathroom. I went to the front desk to inform them and request a refund for my weekend stay. They apologized and said they had another room available if we’d like to check it out. We did… it was in a different area of the hotel… not the best, but didn’t seem horrible and we were exhausted so we took it. Napped a bit, showered and left for the day. Returned that night around 11pm. While adjusting the blankets I found blood stains on the sheet. A lot of stains. These were not stains left after being washed either… dried blood. And we napped under that sheet earlier! I was completely mortified! This place is beyond filthy… to the point of being a health risk. We checked out immediately and just before midnight had to search for another hotel to stay at. On top of all this they only refunded 2 of the 3 nights (didn’t even stay one night).

Uttara Kant

When I checked in to my room, the room had trash lying around (water bottle and lid etc.). Although it's a non-smoking hotel, walking through the lobby, I could smell someone smoke, and God knows what were they smoking, certainly something more than tobacco. The room coffee machine was broken, didn't have enough toiletries. Breakfast area - had a couple of things for breakfast, but no plates. There was coffee machine, but coffee cups. When asked, the staff said they were out. Not sure how can one drink any coffee without a cup! Overall, not at all happy with my experience. I had to stay two nights, but I ended up checking out after the first night itself.

Vonda Johnson

Customer service was great.... Unfortunately the carpet in the entire hotel was very very very nasty. The hotel inner appearance altogether is horrible. The Ice maker was so filthy u couldn't even place a cup under it. The mirror & pics in room looked as if kids cleaned them. The bedroom weren't cleaned at all. I want to sell this is the worst Laquinta that I've ever been to. I will Def not return. Definitely would not recommend unless they remove or clean carpet. From entrance alone you can tell its going to be nasty. Proceed with caution.

SemiTrucked KindOfLife

I will start by saying that I regularly stay at Wyndham hotels and until Wyndham bought them, I stayed even more at LaQuinta. Before the purchase all LaQuintas impressed me. This location has slowly gone downhill over the past couple of years. Due to lower rates, the personal qualities of the guests have decreased. You will regularly smell marijuana smoke in the hallways and the cleanliness has suffered. The contractor of the single washer and dryer finally upgrade the machines to accept credit card payments, however, the beverage machines were out of everything during my stay, which cannot be fully blamed on the hotel. The staff overall is nice, except for 1 housekeeper who seemed high the entire time and had a bit of an attitude. My suggestions would be to raise the nightly rate to be less attractive to the miscreants, then hire a couple of new housekeepers that take pride in their hotel. Additionally, a general face-lift would do the location some good, the gym is in dire need of improvements, even one resistance machine would help.