New York State Department of Financial Services

MARK JACKSON

Both comments

Joseph Guida

Great Customer Service!!!!!

Ken Sellers

I want to publicly express my appreciation to the NYS Department Of Financial Services for their help with Banco Popular (a.k.a. Popular Bank). Banco Popular had already thumbed their noses at a complaint filed with the federal CFPB (Consumer Financial Protection Bureau), but the complaint I filed with the NYSDFS got results - the Banco suddenly had a change of heart! The reason I'm giving 4 instead of 5 stars is because the NYSDFS didn't confirm with me that the problem was resolved; they just closed the case after hearing the bank's response. It's better to "close the loop" and confirm with the original complainant that the problem was actually resolved.

Don M

Some of the forms and processes for adjuster licensing are conflicting and/or outdated, but they are very quick to pick up the the phone. Every time I have called, the first person I talk to has always known the answers to my questions.