Firehouse Subs Illinois Road

Brian Stevens

I understand if a place us busy you will wait a bit longer for food, however this was not busy and it was almost 45 minutes to get 3 sandwiches. The two employees making the sandwiches were quite unsanitary in their handling of the food as well. When they were making the food, the girl (longer red hair) had to go to the cooler, she never removed her gloves, she then had opened cupboards and handled items with the same gloves and continued to make people's food with the same gloves even though they were coated in foodstuffs. When we got our sandwiches the outer boxes looked as if they had been handled by a kindergarten child after finger painting time. The soup containers had more of the lukewarm/tepid soup on the outside of the containers than the inside. Never once did I see them wipe down their prep area or wash their hands or change gloves. The person whom I assume was the manager on duty seemed to have a defeated attitude and didn't even interact with the employees and appeared to care about as little as they did with the quality of the product they were putting out. The counters and tables needed to be wiped down in order to just sit to eat. I'd like to say that this was only as they prepared the 3 sandwiches I ordered but it was the entire time we were there with every single sandwich. This is one of the few low rating and reviews I have felt the need to give but it was just that bad.

David Reyes

Stay as far as you possibly can took 55min to get our order and thats after calling it ahead workers had no hair nets one guy had a string for a belt pants were falling down ask for a refund they wouldn't give me. place needs new management.

Billy Carmicle

We went today an had a bad experience!! Very rude crew no welcome to firehouse definitely no smiling faces! Along with not telling customers prior to paying for a combo that the ice didn't work an they had like 3 drink selections to choose from we waited FOREVER for our food along with many other upset customers the poor guy beside us got his sandwich an they "forgot" his meat... you couldn't get napkins bc who ever put them in didn't put them in correctly. After finally getting our food my sandwich was COVERED in the dressing to the pint my hands were covered an my bread was soggy needless to say we pitched the food definitely $40 wasted!!

Ann K

Went there today to participate in their promotion, H2O for Heroes, where if you bring in a 24pk. of bottled water, they will donate it to area first responders to distribute in times of need. Yes, you do get a free medium sub by doing this, but how could you not. First responders put their lives on the line for us everyday! This one day promotion was one way for myself to help them out! I got the Steak&Cheese sub and was not disappointed! Bread was nice and fresh, unlike some other sub shops! Staff is always nice anytime I go in there! I wish I was able to get there more since part of the proceeds on a daily basis are given to area firefighters! Update: Have been back since original post, but am here today ( Saturday, 8/7/2021 ) to participate again in the H2O for Heroes event. I wish they had this promotion more than once a year! If there is no other way that you can thank your area first responders, this is an AWESOME way to try! Thank You to Firehouse Subs for doing this! Customer service is top notch at this location! Keep up the GREAT WORK! 👍👍👍👍👍👍