Erie County Assistance Office

Category: State government office

Address: 1316 Holland St, Erie, PA 16512, USA

Phone: +18144612000

Opening hours

Sunday: Closed

Monday: 8AM–4:20PM

Tuesday: 8AM–4:20PM

Wednesday: 8AM–4:20PM

Thursday: 8AM–4:20PM

Friday: 8AM–4:20PM

Saturday: Closed

Reviews

Brittany Lehr

Sep 27, 2022

They never answer the phone. Even as I stood in the office she ignored the phone to talk to people in the office about nothing. They don't care. They make everything difficult. You have to harass the state to get anywhere. They will drag their feet for no reason. Make you wait an eternity.

Tyler Wood

Aug 23, 2022

The food's good, the prices aren't... CALL ME SKELETOR!!! Longevity isn't the thought here.

Denise Rutkowski

Jun 24, 2022

Not returning my call.

Jessica H

Apr 11, 2022

Received a call to reveiw my online application. The representative was very crass and unhelpful. People that apply for this kind help are usually in a very challenging place and could use someone that at least tries to be kind.

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Questions & Answers

How do I get the name of my case worker because I have alot of questions on my benefits that I recieve

Bill Varrato | Oct 7, 2018
Elajie Ashumaru | Oct 6, 2020

I went to the office and asked them. It took like 5 min to get it from them. Not that hard.

Why haven't I got my foodstamps this month

Krystal Yslas | Oct 7, 2018
Haley Rogers | Oct 7, 2019

You probably have a renewal come up. Mine did the same thing.

Is there a 24 hr customer service helpline

Dave Nuara | Oct 7, 2019
Ariscelys Espinosa | Oct 6, 2020

I need help

If approved when will you find out???

Judi Lorenzo | Oct 7, 2018
pouncerthewondercat | Oct 7, 2018

You will be notified by mail. Caseworkers have 30 days from the date of application to issue a determination.

If i lost my food stamp sard can i go to the office n get a new one same day

Jessica Barron | Jul 8, 2022
Madeline Remigio | Jul 8, 2022

Yes

Are they open to the public now? They havent returned my call and i need to talk to a live person

emily mead | Mar 10, 2022
Cassidy Clark | Mar 10, 2022

I had the same exact problem and now I have to re do all my stuff because their communication is horrible. You got to go there and talk to them until you get an answer cause I was calling for a long time or call the state wide service number, they actually helped me.

Is the actual office open?

Sue Teudhope | Oct 6, 2021
Tammi Gorney | Oct 6, 2021

Drop box

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What dentist office in Erie takes state coverage.

Christian Moks | Oct 7, 2019
Elajie Ashumaru | Oct 6, 2020

Summit dental on w26th street

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This Place Is A JOKE I BEEN TRYING TOO CALL MY CASE WORKER BECAUSE I LOST MY CARD I HAVE LEFT 3 VOICE MAILS AND STILL HAVE NOT GOT A DAMN CALL BACK THEY TREAT THEIR PEOPLE SO DAMN BAD

Makaveli The don | Oct 7, 2019
Elajie Ashumaru | Oct 6, 2020

Go to the office.

How can I get a diversion if I lost my job?

quanna Williams | Oct 7, 2019
Daenayy Von | Oct 6, 2020

Go and apply for it make sure u got ur papers saying that u not working tell them you al Apply for diversion

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How do i cancel my food stamp

fikre berhe | Oct 7, 2018
Crystal Boyles- McGowen | Oct 7, 2018

Call your caseworker and tell her to..

How do I leave a message for Mrs Brown?

Miggy Wayne | Feb 8, 2022
Erin Jn | Feb 8, 2022

Call 461 2000 leave ur social and they will send it to ur worker

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Need to get need card mine I breaking into how do i get a new one

Darlene Fisher | Oct 6, 2020
John f Zill | Oct 6, 2020

Office is closed but applications paper applications are available. Drop it in the drop box. You can also apply on line.

I have upmc for you insurance and I just got a job should I call and tell the welfare office

Adam Nunes | Oct 6, 2020
tina burbules | Oct 6, 2020

Yep you'll do a monthly reporting for a little bit

Can i dispute a transaction that i didnt make?

Tiffy Dean | Oct 6, 2020
Laurie Green | Oct 6, 2020

Likely not unless it was a double charge. They tell you to watch your card and they aren't responsible if you give the card to someone and they make a purchase without your permission unless the card is lost or stolen.

Why I just have $153 this month

Emilienne Komiandje | Oct 7, 2019
Alfredo Moore | Oct 7, 2019

They're going by your income and what you get each month

Is there a after hours drop off box

Athena McMillen | Oct 7, 2019
Brian Cabaday | Oct 7, 2019

Yes there is.

hi i have four family ,what is the income limit for get medical benifits ?

santa tamang | Oct 7, 2019
Brian Cabaday | Oct 7, 2019

For an adult its $2782 a month. Higher for kids depending on age

How do you figure out who your case worker is and their extension?

Elizabeth Arlene | Oct 7, 2019
Brian Cabaday | Oct 7, 2019

Call 814-461-2000. Whoever answers can look it up and tell you. Or, you can go into the office and ask.

Is there free WiFi in the office ?

Arielis G | Oct 7, 2019
Laurie Green | Oct 6, 2020

No. You're not permitted to use your mobile in the office.

With the government shut down, we were supposed to receive our February foodstamps this month. I have not. I tried calling, and no one answers. Why haven't I received mine and other people have?

Emily Chadsey | Oct 7, 2019
Terry Thaler | Oct 7, 2019

There's way to many possibilities to know that answer without looking at your account. Did you recently move? If they mailed you paper work and you didn't respond they'll stop benefits until you respond.

I need info asap. Son broke out all over fever and weak. Infected tooth. Need medical care Now. Made 8000 this year. Are less. Need medical care temperay til he vet on his feet. Trying to work. Can not keep his job sick.

SUSAN GADSDEN | Oct 7, 2019
Jason Freed | Oct 7, 2019

You need to fill out an application. Search for "pa compass" it will give you the link.

My son mad 8000 dollars no insurance. He is sick and tooth infection. What do he do.

SUSAN GADSDEN | Oct 7, 2019
Elajie Ashumaru | Oct 6, 2020

He can apply online or to go the office on Holland and they will help him.

What is the welfare fax number

Kim Perry | Oct 7, 2019
pouncerthewondercat | Oct 7, 2019

814-461-2294 for first floor 814-461-2282 for second floor

How do I qualify to get a free cell phone I am on food stamps and medical assistance?

Linda Samec | Oct 7, 2019
Lawrence Manross | Oct 7, 2019

Your caseworker can assist you. Call 463-2000 to find out more

How do you get to speak to a human being

Viada Martell | Oct 7, 2019
Lawrence Manross | Oct 7, 2019

Office is open from 7:30 to 5:00

Where do I go to get a free phone? I applied for one online through SafeLink now I feel a little shaky about it? It's been a few weeks.

Norma Gates | Oct 7, 2019
Lawrence Manross | Oct 7, 2019

The number to call is 1 (877) 631-2250 or look online at www.safelink.com

How long does it take for cash assistance to process after u have interview and turn in paper work

Jeff Hoopsick | Oct 7, 2019
Chuck Nelson | Oct 7, 2019

In PA, 30 days; however, the PA supreme court made a recent ruling (2018) and the DHS is currently revising the guidelines on General Assistance or cash.

No.....i was going to say they....the work force is over work an under paid.... Man my case worker dropped the ball big time.....no snap benefits. ..god its the 22sec nd.....i should have had them the 8th or the 10th

david murdoch | Oct 7, 2019
pouncerthewondercat | Oct 7, 2019

You may have failed to provide some information necessary to process your case. Payments are automatically issued each month. The only time a payment would not automatically issue is if you were due for either a semi-annual renewal or an annual renewal and failed to either return the completed form along with income verification, failed to complete an interview or both. You should call your caseworker. If you are not sure who your caseworker is, you can call 814-461-2000 to speak with the operator and she can transfer you.

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If I was notified of an appointment that I cannot keep, who do I notify? I was not assigned a caseworker

Patty White | Oct 7, 2018
pouncerthewondercat | Oct 7, 2018

Call 814-461-2000 and inform the operator. She will transfer you to the worker that your application was assigned to. Your appointment notice should also say the last name of the worker your interview is scheduled with.

What is TJ 65?

Dorene Williams | Oct 7, 2018
pouncerthewondercat | Oct 7, 2019

It is a category of Medical Assistance for those who are elderly or disabled and receiving Medicare. Those open TJ 65 have too much income to qualify for Medical Assistance, but are eligible to have the Department of Public Welfare pay their Medicare premiums.

Who is my caseworker

Don Feltenberger | Oct 7, 2018
Don Feltenberger | Oct 7, 2018

Caseworker

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