ATM (Key Bank)

jay dunbar

Slow and delayed services hosted by ignorance and judgmentalness. Slowest bank to get money to you. Inappropriate holds put on accounts and unprofessional customer support.

Josh Russell

Teller Paula was rude, very disrespectful and unprofessional. Blew my issue off by directing me to the tell service line that intern directed me back to the bank stating I had to go inside. I was never offered curbside service do to my disability and I was treated like I was deliberately trying to be a problem when in fact I offered to go out to my vehicle just to be ignored like I didn’t exist. I then spoke with another KeyBank employee who kindly offered cube side service so I proceeded to my vehicle without hesitation. The disrespectful behavior could have easily been avoided she should be fired for such behavior to a customer

Anonymous Anonymous

I've never had an issue with this bank. In fact, it's the only bank that hasn't given me any issues. I've had it since 2014. When they told me it was hassle free, it's stayed that way. Not like other Banks that change things on you after a year because they can, which end up costing you fees just to have an account, or that suddenly charge because you don't make their minimum amount. I hope to never have to find another bank again.

Alyssa BD

Just called the local branch on Quaker Rd to have copies of my fathers estate bank statements copied. I was told to come in with all of my documents before they could print the statements. I expressed to save time, can’t we just have them printed ahead of time. Mr Scanlan said no we can’t. I proceeded to ask to speak with a manager. Mr Scanlan decided to inform me I’m the manager. He said he’s been a manager for ten years. I mentioned it has been previously been printed before my arrival. Mr. Kaufman was the manager I dealt with two years ago. He knew customer service and had compassion. I’m surprised Mr. Scanlan is still a manager. Horrible customer service skills and absolutely rude! Would NEVER RECOMMEND this branch.