Sonic Drive-In

Maggie Bentley

This place is the most annoying place in Wise Co. And Norton. When they are serving people they don't know how to say "we will be with you in a moment" Sorry about that or anything. They are silent until they are ready to take your order. And if they are taking orders for the park-in eat spots. At least twll the people in the drive thru to please hold!!! I hate coming here anymore

Jamie Jackson

My family and I got milkshakes they were awlfull. They did not mix them good and one was like spoiled milk. I would not recommend them to anybody. We were at the Norton Virginia location.

Dora Roark

I’ll start by saying that I work in customer service and has for 3 years to add on top of that I am a manger as well at a fast food restaurant. I have been going to this restaurant for almost a year now to get food and every single time the customer service has been, and not even to exaggerate, the absolute worst. Now you might wonder why I keep coming back if it’s so bad? Because the food is absolutely the best. Nothing has been wrong with my order the food is always great. The only thing that makes the restaurant not 5 stars is the workers. The attitude you receive right whenever you order and when you leave has you ready to fight someone. That’s how bad they treat you. I understand they are short staffed and over worked and has been for awhile now but anyone who has or is working in customer service KNOWS that it is not acceptable to be that way to customers. Do better Sonic in Norton, do a little better.

Dempsey Matthews

I ordered breakfast burrito a brioche and pickle O's and I waited from 1025 when I started my order till 1106 when I pulled out after getting my order. When I pulled up to the window the girl that handed me my food tried to hand me drinks that I didn't order. She then proceeded to hand me my food, she didn't say "I'm sorry for your wait", no empathy at all for the 40 min wait time. But looking past her the other two girls there wasn't working but looked like they was playing around and picking at each other's clothes, not caring that I had 4 cars behind me and they closed 6 min ago. If anything else in our area was open to order from I would have went there and left with the like 6 other cars that got in line behind me that didn't wait because the wait time was way too excessive. But I just went to pals and got the other 3 people in my family food and barely waited 5 min on drinks 4 burgers 3 fries and a chili dog. I got there 1 min before closing and they had me out of there by 1007. So I couldn't imagine if I ordered for my whole family how long I would have waited. I won't be back anytime soon.