Verizon Authorized Retailer - Victra

Category: Cell phone store

Address: 497 Ritchie Hwy Ste 2b, Severna Park, MD 21146, USA

Phone: +14432613308

Opening hours

Sunday: 11AM–7PM

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–8PM

Reviews

Raymond Terry , Sr.

Sep 30, 2022

Excellent

Patty Cortina

Sep 27, 2022

Great experience. Caitlin was terrific- she knew the products and the Verizon services. Very knowledgeable and customer oriented. It was nice to walk into a store and be treated with courtesy and respect in a time when customer service seems to not matter anymore. Thanks Caitlin !

Rienna Walker

Sep 22, 2022

It’s the fact that I called this store. And got hung up on by some lady without being able to explain myself. The lady straight up repeated what I said in the most sarcastic tone and hung up on me before I can future explain my reason for calling. Called back Verizon and got the answer I was looking for from a guy that doesn’t work in that store. Ma’am patience was all you need for that nasty attitude of yours.

Brian Arellano Sr.

Sep 21, 2022

Everything was absolutely great !!

Thanks! Your review is awaiting moderation.

Questions & Answers

Can I get a multiple device remote?

Cynthia Layton | Oct 7, 2019
Glen Small | Oct 7, 2019

Yes you can

Read More

Can I get upgraded my phone and trades in my phone @ this laction ??

Jai Patel | Oct 7, 2019
Jeremy Housley | Oct 7, 2019

Yes sir

What are your Sunday hours at Severna Park route 2 location ?

Anne Pobiak | Nov 10, 2021
Verizon Authorized Retailer - Victra | Nov 10, 2021

Hi Anne, we are open from 11AM-7PM

Can I get replacement Fios quantum tv remotes if the old ones are not working well?

Randy Gleit | Oct 6, 2021
PhillipsVision YT | Oct 6, 2021

You could try, but to my knowledge they have to be ordered

Read More

Do you have representatives going door to door in neighborhoods trying to sell your product? Two young men wearing yellow vests in Crownsville?

Fran Mastin | Oct 7, 2019
Frederick Jordan | Oct 7, 2019

I would recommend calling the store. They don't do that here in Michigan. I was only on that store once while visiting.

Can I drop off TV internet equipment there?

Victor Smith | Oct 7, 2019
Alicia “WIROOTS23” B | Oct 6, 2020

They can actually cancel your service in their store. I went to drop off old equipment from my previous residence because a technician had already installed new equipment at my new residence. The guy that took my equipment without me knowing disconnected my new service. So, make sure you get someone who knows what they are doing.

Read More

Can I drop of TV internet equipment there?

Victor Smith | Oct 7, 2019
Alicia “WIROOTS23” B | Oct 6, 2020

They can actually cancel your service in their store. I went to drop off old equipment from my previous residence because a technician had already installed new equipment at my new residence. The guy that took my equipment without me knowing disconnected my new service. So, make sure you get someone who knows what they are doing.

Read More

Can I get new set top box here with hdmi

Debra Gripkey | Oct 7, 2019
Jeremy Housley | Oct 7, 2019

Yes ma'am you can

I need a new FIOS battery. Is there someone who will install it for me?

Cherie Loustaunau | Oct 7, 2018
Barbara Mayerman | Oct 7, 2018

This is a very hands on location where most of the sales reps will gladly help you with that simple task. In addition, i have gone there for impromptu training of various features on my phone and they were happy to help.

Read More

Can I return verizon equipment

Matthew Eastridge | Oct 7, 2018
Merrill H | Oct 7, 2018

Yes, you can return equipment there

Read More

Where do i go to get a new set top box. Been on the fm phone over an hr twice

Karen Funk | Oct 7, 2018
Barbara Mayerman | Oct 7, 2018

It must be a corporate store, contract stores dont have that capacity..there ate 2 stores in the area, sv pk good one.

Read More

Does this location take equipment back for a return before a late fee is charged?

Valarie Bernal | Oct 7, 2018
Valarie Bernal | Oct 7, 2018

Perfect! Thank you for getting back to me! I will be sure to ask for one.

Read More

How come you can't call the stores ?? I have been trying to reach the Severna Park then I even tried the Pasadena store and keep getting a response about a MagicJack not being available??

Deborah Ruth | Oct 7, 2017
Netsanet Kiffle | Oct 7, 2017

You may have a wrong #. I have called successfully

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places