Westgate Smokehouse Grill

Mandy Lynn

Absolutely awful. Server was the worst I've seen in years. We asked about the Friday special "Fish Fry". She said it was grouper, we knew that couldn't be the case so we kindly asked to confirm that, she came back "oh they changed it today, it's Cod". Clearly that sounded more accurate. Strange start, but no biggie! We then ordered the Gator Bites appetizer, it came 30 minutes later, cold and soggy. We had no plates, no napkins, missing silverware sets. Main courses didn't arrive for another HOUR, we asked several times the status of our order, she said "oh we're busy", then she said "kitchen was backed up", we asked a 3rd time, she said "it's coming, a few tickets is ahead of yall"...A whole hour of waiting, she forgot to bring re-filled drinks, napkins, plates after requesting several times. She never apologized about the wait for food, once food arrived, she never checked on us again. She was completely uninterested in serving our table (and others in her section). The food finally came, and unfortunately it was cold and soggy, after waiting an hour. 😱 It was just awful. The server came by to only drop off boxes (we didn't even ask for) and NO CHECK. We waited an additional 15 minutes for a check, it never came. So I chased down another employee to see if she can help with the bill, she pointed me to another employee. I explained I just needed to pay, they couldn't find my ticket because they were unsure of who the table was assigned to. It was a mess. My server actually walked by me 3 times as I was paying and she never once acknowledged me or inquired why I was paying at the counter. Only as we were walking out she said "do you have your signed receipt?" What?!!! Now you care?? We actually walked the signed copy back to the table, she of course wouldn't care to know because she neglected to go to the table. Embarrassing! Absolutely awful. This review, coming from a family who goes above and beyond for waitstaff and is always appreciative, understanding and flexible where neeed, and always tips above the average 22%. The night prior, we tipped our server $50, for excellent service, although the food wasn't so great. But this was so unfortunate because the restaurant has so much potential. And it's one of the few locations on-site that serves food. Aside from the market (store) and the Steakhouse (fine dining, reservations required). They have got to do better. People go here for the experience, its a vacation property. The dining is and should be one of the most important aspects of the experience.

My Name

Upon reading some of the reviews we brought food with us. But we got here late to check in and it was just easier to go the the Smokehouse Grill and I am so glad we did. The girls were fascinated with the outdoor patio seating on the water so they could look for alligators. The staff were all very professional and friendly. Tia our server was delightfull and informative. I had the brisket which was moist and flavorful. The girls had chicken strips and fries and the fries were so good we ordered more. The wait was not that long and they went out of their way to see we had everything we needed. We are looking forward to the breakfast buffet!

Cheryl Miller

Grilled chicken sandwich was pretty good, but the main reason for 2 stars was bbq chicken dinner wasn’t cooked thoroughly, pulled pork dinner was bland, water was awful (sulfur taste) and service was awful plus screened in dining area is dirty and disgusting (someone needs to go in and clean it). Westgate I thought was supposed to be higher end, but this restaurant couldn’t even compare. As another reviewer said, BRING YOUR OWN FOOD.

Ady Soler

We sat there for over 2 hours they brought the food for everyone else but me. It took about 40 more minutes I will never return