Johns Hopkins Federal Credit Union

Jennean Everett

If you like having one or two branches to choose from, being on hold forever when you call customer service, and then for that customer service to be rude and awful than this is a bank for you!

kendall reynolds

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE

Petar Maksimovic

It is funny that most reviews are either five stars or one star. In my experience, the truth is somewhere in the middle. I have had a car loan with JHUFCU, and I also have a mortgage. I personally didn't have any problems people mentioned. I don't think they have an intent of swindling anybody -- but mistakes can happen. I would attribute it more to incompetence of certain employees, rather than a company policy. The rates are good, so once the system is correctly executing the algorithm (of whatever it's supposed to be happening), then it's great. However, I should say that, for a banking institution, the customer interaction workflow is a bit clunky, at least compared to other banks (where it's not great by any means). But I don't visit the branch often, so I can live with that.

Punyawat Apiwatanakul

I was shocked by earlier comments posted years before. I think they have made changes. I met with a very nice Staff here. Her name is Kaitlynn Bowman. She put attentions and efforts on helping us open an account. She is very kind and answer our questions politely. I would say that if you come here, you'll experience a great service.