Tijuana Flats

Dr Benny Rodriguez

It is with great sadness that I need to write this review. I am not a person who leaves reviews everywhere unless it is already something that has reached the limit. I have been a client of Tijuana Flats Lake Nona since the first week it opened nearly a decade ago. You can check your records with my name. Unfortunately, the quality of the service, and especially of the food, has dropped too much. Please don't blame the pandemic because this started happening long before but lately, it got worse. I've been there on a Friday night and the restaurant is empty. It's sad. In fairness, the current manager is friendly and tries to serve as well as possible. The previous managers and various employees were horrible. I don't know if it's personal, but something always happens with my orders. Of the last 10 orders, in 7 something went wrong. They forgot the drinks, they didn't include the children's apple sauce, the nachos are old, soggy and have a horrible taste, they make the flautas fried when we ask for them grilled, they give me someone else's food and blame me for not “checking”, they made the order spicy when we ask it without jalapeños ‘cause food allergies (this is dangerous!), also, they made our daughter quesadilla with cheese when she has dairy allergies (thank God we found out earlier, but she didn't eat that night from TF), the portion sizes are absurdly small or burned food. Last time, they gave my food to another person and I had to wait 15 more minutes. Do you know the funny thing? While I was waiting, the person who had my order called, and they gave him or her a full refund of their food and I ended up waiting and paying in full. Don't take me wrong, I am not an opportunist, but is basic customer service policy to at least offer something for the inconvenience. ...and waiting for it....drumroll!! Yes, they did the order wrong and were careless! (see the pics below) Maybe by mistake, I ordered “mini-flautas” (my irony!!!) because they were so small, unfilled/empty that you can see through. There is no perfect restaurant. One mistake now and then is understandable, but in my case it turned into a habit. I don't live close enough to go back and fix their mistake. Unfortunately, I can't support them anymore. Guys, a few years ago you were the only tex-mex around, but now you have quite a lot of competition around. You are not in the luxury of continuing doing these quality mistakes. Raise your bar! I hope you can consider my comments and improve in the future.

Ray Panetto

Never disappoints me. Best guacamole in Orlando.

MrMister

It was just very average, the cashier wasn't really enthusiastic and my burritowasn't hot enough when it was served.

Alejandro Vilchez

I feel cheated…the Wings they sell are bad…they are also raw…the celeriac was rotten…and also Tijuana flab are the owners I hope I ask God not to give me an upset or make me sick