CrossCountry Mortgage, LLC

adam bindar

Please read the other reviews before trying to get a loan from this company. There is a reason why they only have a 1.34 star rating on the BBB website and a 2.7 star rating on their own website. This company is extremely unprofessional and hard to deal with. Just like the other reviews state, they have more and more requirements and documents needed, even up until closing day. This kept happening to us for several weeks on a cash out refinance on a home we own outright until I finally got sick of it and cancelled. The list of requirements should be given upfront or at least within the first few weeks of applying for a loan. From start to finish (which we never did end up closing) was over 8 weeks which is a long time to continuously think of more requirements to ask for. This company also has a hard time entering information on their forms correctly. They entered our birthdates and addresses wrong over a dozen times and insisted we still sign the forms anyway even though it says right on the form that it is a federal crime to knowingly sign a form with false info. If I could give this company 0 stars, I would.

Johnny Sleepyhead

Cross Country Mortgage dragged out the loan application process for weeks past the closing date, each time charging another fee to lock in the interest rate. This is a scamming company. Do not use them!

Brian Lenz

CrossCountry Mortgage has locked me out of my online account for 3 months now. I've called their customer support line over and over to no avail. I've filed a complaint with the Better Business Bureau which seemed to get the attention of the company because now they send me letters every few days but they still won't grant me access to my account. Whether this is the fault of a bad IT department or if it's a malicious action to prevent me from seeing changes in my account, I don't know. Right now I advise avoiding this company at all costs.

Emerson Qin

I'd like to specifically thank Liz and Jay for assisting us with the mortgage process. I very much appreciate Liz for her stepping in towards the end of last year and helping with our case. communicating with her has always been clear, fast, and timely. And I appreciate Jay being just one phone call away throughout the process, and offering help and flexibility especially towards the end of closing.