Koons Tysons Chrysler Dodge Jeep Ram

Category: Jeep dealer

Address: 2050 Chain Bridge Rd, Vienna, VA 22182, USA

Phone: +15712003868

Opening hours

Sunday: 11AM–5PM

Monday: 7AM–9PM

Tuesday: 7AM–9PM

Wednesday: 7AM–9PM

Thursday: 7AM–9PM

Friday: 7AM–9PM

Saturday: 9AM–7PM

Reviews

Kimberly Vestal

Oct 6, 2022

Shout out to Vanessa in the Service department. Thank you for going the extra mile and making me feel as if my time was valued. My overall experience was great. Obviously, when your car is down for a couple days, it can be stressful, but these guys worked quickly and got me in and out. I appreciate the great customer service, and the hard work.. thanks!!!

Joshua Baker

Oct 5, 2022

My experience for repairing my car was great. Car was finished faster than initially thought and the process was smooth. Vanessa who helped me at pick up and drop off was amazing. Though it was cold and early she was full of energy and had a great attitude that made it not so bad. She also presented some great information on future things for my vehicle. She was the best part of the service and has made me a customer for life. Thank you Koons !

Lissette Gutierrez

Oct 5, 2022

Juan was excellent, very knowledgeable and easy to work with. Highly recommended.

Irina Demmel

Oct 5, 2022

Update: Guess what, as soon as I left a negative review Vanesa, service advisor called me stating that she did not receive any calls, and I can take my car back. Take back a car that stopped functioning when we were driving on interstate, and the only reason we did not get into an accident was that we were already driving in into rest area when it happened. She was giving me run around about difficulties contacting with Chrysler. She also stated that the dealership does not issue loaner vehicles. I wonder why our dealership does it? I hope her supervisor will call us and and accelerate a process. Hopefully, more responsible person will be assigned. If Chrysler sells faulty cars that put people lives in danger, its dealerships need to have decency to make all efforts to repair the affected cars. We left our 2018 Pacifica Hybrid with faulty hybrid battery at this dealership more than a week ago. After several calls, we finally got info confirming bad battery. we bought expencive life warranty on this van but it looks like Chrysler is doing everything to avoid it. Since our conversation with people from diagnostics a week ago, we receive neither call about status of the van, nor a loaned car. Horrible service!!! The service adviser, Vanessa, did not bother to answer our calls. The dealership pretty much holds our $50k van hostage. We did not even receive any papers on the vehicle when we released it to the dealership. What is going on?

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Questions & Answers

How is Koons maintaining sanitization of its rental car fleet?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

Our rental and service loaner vehicles will be thoroughly cleaned and sanitized after each customer's use. We have instructed 3rd party rental vehicle providers to do the same.

What precautions are in place to maintain sanitization of customer cars during the sales and service processes?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

Our employees have been instructed to use gloves and mats, as well as wipe down the interior of all guest vehicles.

What protocols has Koons put in place to ensure employee health?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

Our employees are prohibited from reporting to work without a 14 day self-quarantine if they have traveled outside the United States or to a high-impact area (as determined by the CDC) or if they have taken a cruise. As a company, we have also suspended all non-essential business travel. We are also instructing our employees to follow the health, hygiene and risk assessment protocols set forth by the CDC.

Has the staff been instructed to avoid shaking hands?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

As difficult as it may be, all of our employees have been instructed to avoid shaking hands with customers or co-workers. However, our friendliness and care for customer service will not diminish!

Has Koons secured extra cleaning supplies?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

Yes! We have secured extra supplies of disinfectants, alcohol wipes, hand sanitizers and gloves for employee and guest use. If you are visiting one of our dealerships or service centers and would like to use any of these items, please ask.

What is Koons doing to maintain cleanliness and sanitization of equipment and facilities?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

We have increased the frequency and level of cleaning and disinfecting of our buildings, equipment and furniture, with special attention to high-touch surfaces.

Do you sell tires?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

We do! We have several name-brand tires for you to choose from depending on your needs. Our Service Advisor can help you determine what is best and schedule an install and determine if an alignment if needed.

Can you rebuild a 5.7 under warrenty?

David Clements | Apr 8, 2022
Koons Tysons Chrysler Dodge Jeep Ram | Apr 8, 2022

Thank you for reaching out, David. Please contact our service department at 703-790-0900 Ext 17627 so we can discuss your options.

Is servicing at the dealership more expensive that at an independent facility?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

No - this is one of the bigger myths in the industry. Here at Koons, we aim to provide you the most affordable, simple and convenient service experience possible. From the free pickup and delivery, text updates on your vehicle's status, text-to-pay technology, and factory trained technicians, all the way to our competitive pricing, there is no better value than trusting your vehicle's service needs with Koons.

Why is it important that Koons has Factory Trained and Certified Technicians?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

Our technicians undergo rigorous and thorough training and certification through the OEM (Original Equipment Manufacturers). This ensures that they have been educated by the same individuals that built the vehicles, and know exactly what to look for when servicing your car. Here at Koons, we pride ourselves on having the most certified technicians in the industry, which gives you the peace of mind that your vehicle will be in the hands of the very best.

How can I schedule a service appointment?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

We offer multiple ways to schedule a covenient service appointment! You can call our Koons Concierge Service team to schedule, use our quick and convenient online appointment scheduler, or even schedule an appointment via text! While on our website, select the "Text to Schedule" button to receive an invitation to quickly book your time via a few simple text messages.

Do I have to wait and pay for my service in the dealership?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

No! The Koons Concierge gives you the option to pay via text message. You will receive a link via text to a secure payment portal where you can pay for your service with all major credit cards, Apple Pay, Google Pay, or even PayPal! This ensures your Koons Concierge service experience will have minimal interruption to your busy day.

Do I receive updates on the status of my vehicle's repair?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

Absolutely! The Koons Concierge Service Advisor will send you text updates on the important milestones of your vehicle's repair, including photos of any issues or concerns diagnosed by our Factory Certified Technicians!

How will I be informed of the status of my vehicle's pickup and delivery?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

You will get text notifications with real-time updates on the location and ETA of both the pickup and delivery of your vehicle. These texts will also include a link where you can see the name and image of your driver!

Will Koons pickup and deliver my vehicle for service?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

Yes! The Koons Concierge allows you to select complimentary pickup and delivery for your service appointments! Loaner vehicles are also available.

Why is Koons having the biggest selection important to me?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

It's important to you for a few reasons. Namely, Koons having the area's largest new and used car inventory means we have the best chance to have the exact vehicle you are looking for! Also, it's common for a client to decide to purchase a different vehicle than the one they were interested in online, so if that happens, having the largest inventory ensures you'll never have to compromise on color, technology, safety features, options, etc. beause of a limited selection.

What if I don't want to complete the entire purchase online, only certain elements?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

The Koons Concierge allows you to complete as much of the purchase process online as you'd like! You're in total control. Want to get pre-approved and craft the payments at home, but handle the trade appraisal and test drive in-store? No problem! Want to test drive the vehicle at home, then come in and pick it up at the store later? Absolutely! We have all of the technology and resources available to accomodate your own unique purchase experience.

What do I do with my current vehicle if I buy a car and have it delivered?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

When you choose complimentary delivery with your Koons Concierge new or used car purchase, and you've decided to trade your current vehicle, our team will pick it up from your home at the scheduled time that they deliver your new vehicle! No need to worry about leaving the house!

Can I test drive a vehicle at home?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

Absolutely. The Koons Concierge allows you to request a virtual walkaround of your desired vehicle(s) and even an in-home test drive. We will bring the vehicle to you and allow you to test drive it in the comfort of your neighborhood, and in a socially-distanced manner. Just ask your Koons Concierge Team Member!

Can I buy a car 100% online at Koons?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

Yes! With the Koons Concierge, you can see all of our transparent WOW pricing, calculate real lease and finance payments, get a real trade value for your current vehicle, and get pre-approved for the deal you've crafted. Once you're happy with the deal configuration, you can schedule complimentary vehicle delivery or contactless-curbside pickup at the dealership. If you choose delivery, we will even come and pick up your trade!

do you have a left side visor for the Chrysler Convertible Sebring 2008? Cost?

Sara Moore | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

Hi Sara - I'd be happy to connect you with someone who can assist with these questions. Please give me a call when you have a free moment. Thank you, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646

How efficient/experienced are your techs at servicing recalls ? What is the average wait for an airbag recall replacement ?

M. Smith | Oct 5, 2020
Koons Tysons Chrysler Dodge Jeep Ram | Oct 5, 2020

Please contact Adam at 703-790-0900 Ext. 17659 - he can look up your VIN# and answer your questions. Thank you.

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Why doesn’t anyone ever answer the phone in the Jeep service department. This is my second service appointment and I had the same problem before. I will not be going back. This is also why I didn’t purchase my car from them as well.

Cher Foley | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

Cheryl - I'm very sorry to hear that you've had trouble getting in touch with our team. I would really hate to lose your business over this and would like to see if there is anything I can do to help here. I'm going to search for your contact information, but don't hesitate to give me a call. Thank you, Michaela Puckett - Customer Relations Manager - 703-356-0400 x17646

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Do you offer a shuttle service?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

Our shuttle service runs from 7am - 5:30pm daily and Saturdays from 7:00am-3:00pm. Your service advisor can help you get shuttle service during the check-in process.

Do you have a waiting area with wifi?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

Our waiting area features comfortable seating, TVs to allow you to catch up on the news, free coffee and tea + wifi!

I lost the key fob to my car.. what is the average cost of getting a replacement?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

This is dependent on the make and model of your car and can range from $75-$600 per key.

My 'Service Engine Soon' light is on. What do I do?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

The engine service indicator light can come on for many reasons. What's most important is that you call us and schedule an appointment so that we can diagnose the situation. Although you may not feel, hear or see a change in your vehicle's performance, there may be an issue that will only get worse the longer you wait to have it checked.

If I get my vehicle serviced at your store, will you wash it before I pick it up?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

Yes, Jeep Wave customers, we do wash your vehicle.

If I have to leave my car for service, do you have loaner vehicles?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

We do, however they are generally scheduled in advance. When you make your appointment for service, ask about a loaner and we'll see what's available with your service plan.

Is your parts department open on the weekends?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

Yes, on Saturday's 8:00am-4:00pm

Is your service department open on Saturday?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

Yes, we are opened from 7:00am-4:00pm

Do you sell genuine OEM parts? I don't want to use aftermarket parts on my car!

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

Absolutely. As a Chrysler dealer, we use only genuine manufacturer parts, installed by manufacturer certified technicians.

How do I schedule a service appointment?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

Easy! You can call us at (703) 348-3492 or use the service scheduler on our website!

My credit isn't good, can I send a credit app before visiting?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

We can help find the right program for you. Use the finance application on our website to send us the basic information we need. We will follow up and walk you through the steps necessary to complete your purchase.

Can I turn my leased vehicle in at this dealership?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

If you have a leased Chrysler, you can bring it to us for lease turn-in and we'll take you through the process of turning in your vehicle and selecting a new one!

Are used cars covered by the factory warranty?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

If a pre-owned Chrysler vehicle has passed the Certified Pre-Owned inspection requirements, it will have a Chrysler warranty. Pre-owned vehicles of another brand will come with a warranty from our store.

How long can you take the used vehicle for a test drive?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

Test drives are generally 15-20 minutes long. If you would like to take the vehicle for a longer period our sales team can arrange the details with you depending on availability.

What is the difference between used and certified pre-owned?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

Certified Pre-Owned vehicles have gone through an inspection, required by the manufacturer, to achieve "Certified" status and warranty. We will certify Chrysler vehicles as we are a Chrysler, Dodge Jeep and Ram dealership. Pre-owned vehicles from other brands receive an inspection and reconditioning from our service technicians prior to being available for sale. Whether you buy a Certified Pre-Owned or pre-owned/used vehicle, you can trust that we will help you find a reliable car that fits your needs!

Do you deal with out of state buyers?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

We sure do. There are a few extra steps in the process when selling a vehicle to an out-of-state buyer, but we'll walk you through it.

Do I need to make an appointment for a test drive?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

An appointment is a great idea, especially if you're coming in to see us on a busier day, like a Saturday afternoon. Also, an appointment is good idea because we have 5 different lots and it may take 20- 30 minutes to retrieve a vehicle. However - we're always here, feel free to stop in and a member of our team will help you!

Can I trade in a vehicle if I still owe money on it?

Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019
Koons Tysons Chrysler Dodge Jeep Ram | Oct 6, 2019

You sure can! We will walk you through all of the steps to trade-in and pay off your previous loan or lease during the purchase of your new vehicle.

Do you have 2013 used Ram Promaster City for sale?

tan tran | Oct 6, 2019
Mitch R. | Oct 6, 2019

That model didnt exist in the US until the 2014 model year. Check their website for inventory as most businesses don't respond on here.

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What recall was was announced for Jeep

Ratna Nair | Oct 6, 2018
Mitch R. | Oct 6, 2018

Call them directly or check your VIN on Jeep's website. https://www.mopar.com/en-us/my-vehicle/recalls/search.html Business owners rarely respond on here just so you know.

Is it open on Saturday

Ratna Nair | Oct 6, 2018
kerry bruton | Oct 6, 2018

Yes

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