Shellhorn & Hill, Inc.

Michael Perri

It all started Saturday the 5th of February - cold air coming from my vents (oil heater) - I call my Shellhorne & Hill office I spoke to Denise with-in a half an hour Greg shows up, suddenly hot air- However when we wake up Sunday morning the house is 59 degrees...braaaa- I call Denise and with-in mins Kelly shows he detects water in my Filter...WOW... hooks up a five gallon (improvised) oil can and booom I have heat...with the intentions of looking into buying a new tank, Wilson shows up, and we discuss the problem...no sooner than that Shellhorn & Hill sends a awesome dud named CHARLIE who plans on tapping off my five gallon tank plus pump out water from the oil tank...waaalaaa by Monday evening back too normal MY total appreciation and heart felt respect to Denise, Mike, Kelly, Greg, William and the main dude CHARLIE for their OLD FASHION customer service and the willingness to provide quality and sincerity to a job well done!!!!!!!

Paul Maksimovich

Serviced my oil furnace. Arrived same day and completed work straight to the point. Very pleased and would recommend.

Jeff Terrell

Today I called to receive oil .The customer service was prompt and ready for me to spend money with them. I was charged for my delivery of oil. My tank was filled up and I went to start it up wouldn’t start thought maybe I needed a prime called them back and literally was just told and charged 50 bucks for a prime nothing else...no stipulations, no extra fees, nothing else was said . technician came and discovered my switch was off so I took the loss and realized I paid 50 bucks for him to come out (my mess up) but then I received an additional charge of 55 bucks because of a service fee and 15 mins of work ... none of this was explained to me over the phone before just “it’s 50 bucks”.. the customer service agent said I was ill informed and she’s sorry for my mistake of not knowing I would be charged and additional 55 bucks... then gave me an Ultimatum to either pay 75 of the 105 I was being charged and keep business with them or I can get the additional 55 back that wasn’t explained to be charged at all just the original 50 bucks and not received their services anymore . I obviously wanted to be charged what I was told I’d be charged nothing more. The level of rudeness and disregard for doing they’re job right as a customer service individual was beyond me.

Cynthia Colin

Great customer service.