Holiday Inn Express & Suites Walterboro I-95, an IHG Hotel

Chris Byrne

Was told they don’t accept cash for the room payment which is ridiculous. Also got handed the linens to make the pull out - housekeeping should be taking care of this. Got to the room to find a dirty wash cloth draped over the shower head. Hotel is very tired despite an apparent attempt to upgrade rooms. Breakfast attendant was the highlight - incredibly friendly and personable! She was a joy. The only person who kept my review from being a 1.

CaptainBW

I was very disappointed with our stay at this Hotel. We had stayed here many times over the last 10 years (except for last year) and had enjoyed it on our other stays. This time the room was not clean, bathroom was particularly dirty. The fridge did not work. The furniture was in rough shape. We usually stay at Holiday Inn Express Hotels and was expecting a much better room. The price of the room is very high compared to other Holiday Inn Express. We used our IHG points to book the room this time, glad I did not pay the high price. The breakfast was OK. The staff was very friendly.

GBREITENBECK

Dear General Manager: I overnight at your property one to two times per month, given that it is situated conveniently three hundred miles south of my mountain home in North Carolina and five hundred miles north of my home in South Florida. Consequently, I have written many reviews for it previously. I am always impressed with you staff. They normally greet me by name (even the cleaning staff), assign me one of my preferred rooms, and always make my stay comfortable. My room is invariably ready and impeccably clean and orderly. Also, I really enjoy the ready availability of your Intercontinental-Hotel style trolleys, which I use at every visit. In addition, I truly appreciate your reduced room rate for military veterans of whom I am one. It would be a stretch to identify any deficiency at your property, but I suppose I could say that I'm not particularly impressed with the breakfast service. Nevertheless, it is no different than that served at your sister establishments around the country and your kitchen staff does its very best to make the food presentable and the dining area extraordinarily neat and clean. I will always stay with you as I commute between my homes. Keep up the good work and pass on my complements to your fellow coworkers. Sincerely, Gregory B.

Christina Ibrahim

It's so nice to be back in the south where people are friendly, kind and helpful. My experience at this hotel started with a problem, a problem that was my own fault. I was traveling and reserved a room about an hour north to stay that evening. When I arrived, it was discovered I had booked the room for the following night. Because I reserved online for points, the hotel staff was unable to change it. So after waiting on hold and being disconnected by customer care, I was able to text with someone else unable to fix the problem. Both Ashley and Jordan, front desk staff at the local hotel got on the phone to try to help me resolve the issue. They were persistent. It wasn't easy for them either. They took almost an hour to sort it out. I think most people would have just left me to figure it out on my own. I was tired and really appreciate that they helped me. The customer care rep I was texting with wanted to send me to another hotel. I'm glad i stayed here. The room was beautiful for a HI express. Very clean, roomy, and the bed was so comfortable. I've been in the higher end hotels that were not half as nice. Breakfast was hot and tasty. Everything about the experience was positive, despite my carelessness making the reservation. I highly recommend this hotel, and I will stay again when I travel I95.