Rover Community Transportation

Category: Transportation service

Address: 1002 S Chestnut St, Downingtown, PA 19335, USA

Phone: +14846963854

Opening hours

Sunday: Closed

Monday: 10AM–5:30PM

Tuesday: 10AM–5:30PM

Wednesday: 10AM–5:30PM

Thursday: 10AM–5:30PM

Friday: 10AM–5:30PM

Saturday: Closed

Reviews

Charles Michel

Sep 13, 2022

I support an individual with Intellectual Disabilities who recently moved into Chester County. Initially, I was thrilled with Rover and worked with them for weeks, filling out all the necessary documentation, reaching out to doctors, etc. After finally getting everything in, which took a few weeks, I am now being told that he can not utilize Rover. The time and effort that went into this was countless hours and if they had a better system, they could have saved me all the time and effort I put in to get him rides to ad from work. Now I have to start from step one with another company and we will be unable to get transportation set up in time for his work. Absolutely ridiculous.

Brent Thompson

Aug 22, 2022

I have no complaints about the people on the phone at Rover. They are always nice and try to be helpful. Unfortunately, for my disabled daughter is trying to rely on this service to get to and from work. The scheduled arrival time will change every few minutes until eventually being too late for her to get to work. Her pickup time has the opposite problem where they want to come 45 minutes before the scheduled time and way before she gets off of work. On top of the that the online schedule system has been broken for weeks. Chester County needs to hold Krapf to provide more reliable service for the disabled, especially when you still have to pay $4.25 just to ride for 5 miles.

Batmanarkhamdc Harry Potter & Batman fan #1

Jul 19, 2022

Not the best service to get you to work makes you late to work a lot & makes you late to doctors appointments

newjack31622

May 12, 2022

Horrible service, fire Wayne Robinson and maybe things will get better there. EDIT: its been 3 years and Rover is not any better, possibly even worse. The receptionists abruptly hang up on you after telling you that the ride you tried to book almost one month in advance is not available, nothing is ever available. This business should be shut down immediately but its not because of its government contracts. Whoever decided to give Rover a contract should be fired, voted out, whatever. Rover is a failure as a business.

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Questions & Answers

If I go to a clinic daily, but am in and out within 15 minutes, will Rover wait for me?

Jessica Baer | Oct 6, 2018
Stephanie Adams | Oct 6, 2018

You have to schedule a ride to be taken to the clinic and schedule a ride for pick up too, unfortunately. I was in that situation until I could drive myself and Rover reimburses for mileage to those receiving medical assistance. Not a bad deal, however, on occasion my check had been forgotten about and after several months of patiently waiting, I've had to call and/or mail a reminder. I received the check at the following months' payment times. All my paperwork was in on time, which is required in order to receive timely payments.

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Why does your bus have pakrk in a handicapped parking spot when only a employee gets off to run into Wawa

glenn deery | Oct 6, 2018
jonathan pompey | Oct 6, 2018

Unless I know for sure what you say is true? I don't believe we parked in handicap spot? To go into wawa! If we have handicap on board. And we are waiting on passenger that is also handicap. Then yes we can go into handicap parking. That is why are buses have that big blue handicap sticker on the back and on the plates.

What number to I call for the HR department?

Taliah Sanders | Oct 6, 2018
Burgy K. | Oct 6, 2018

Krapfs.

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I have given up my car and am confused as to just how I can get transportation to/from my doctor's office in the Fern Hill Medical Center.

Ruth Clark | Oct 6, 2018
iris Long | Oct 6, 2018

Give rover call they may be able to assist you. There is also friends, family members, kraft transportation as well as uber and lytfe services. Best of luck too you

Can I get transportation to the Philadelphia airport from my home in West Chester area?

Charles Kelly | Oct 6, 2018
Iulian Abrudan | Oct 6, 2018

Yes call Rovet

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How can i schedule a ride

Queen B | Oct 6, 2017
Anne Woehrle | Oct 6, 2018

What is the cost?

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