Arden Courts - A ProMedica Memory Care Community (Allentown) (366)

Gerri Wetherhold

I want to tell anyone who is searching for a Memory Facility for a friend or family member that Arden Courts is well worth the look. My daughters and I were looking for a place for their father and we were just astonished at all that Arden Courts has to offer. Besides being a lovely place the care taken to make sure that my husband is well cared for and safe is just wonderful. It is 24/7 which means that you can visit at any time of the day or night. The courtyard is just what the doctor ordered. Residents can go out at any time during the day (weather permitting) to enjoy the weather. There is a complete walking path around the facility with tables and chairs so all friends and family can enjoy the outdoors right along with the resident. I am always surprised at the wonderful menus and food offered. So glad we found Arden Courts. They take the worry off of your mind because you know the residents are being treated well and with care. Activities abound all day for all, as well as exercise classes. Thanks Arden Courts.

Jennifer Thompson

The staff is very kind, but at the end of the day, the care isn’t so great. My family has taken my dad there for respite on a few occasions, but the care provided on his most recent visit was unacceptable. He fell the first few days he was there, and again two days later. When I was notified of the second fall, I told the nurse that I was dissatisfied with the level of supervision he had, and she had her boss call me the next day. When I spoke to the supervisor, she insisted that they were not aware of the level of care my dad needed, and if I needed “one on one” care, it would be an extra fee. Note, there is an IMMENSE amount of paperwork required with details of what care is needed, routines, etc. Either no one read it, or no one cared. When my mother came to pick him up a little over a week later, they brought him out in a wheelchair and he needed to be lifted into the car. Before he went to the facility, he had never used a wheelchair — he had walked. He needed a bit of supervision to make sure he didn’t trip, but he was able to walk around the house. The nurses asked my mom if she had someone to get him out of the carat home. She said no, and they sent her off. Since then, he seems very scared to walk, and can’t do it at all. It seems that after I was upset about his second fall, they had him sitting 100% of the time for the rest of his stay. He got stiff & lost the memory/ muscular ability to walk. We expected this decline because of the disease, but we did not expect it to come on so quickly, and to come after a stay in a facility we paid lots of money to take care of him. The nurse called me a day before pickup to let me know he had a burst blood vessel in his eye & she didn’t want me to be surprised. She should have told me he was no longer able to walk and would require a wheelchair at home, that warning would have been much more helpful.

Kristi Carlson

We recently made the decision, after 4 years of full-time caregiving, to move my dad to Arden Courts. Doing so during Covid added extra concern for me, however the staff spend time answering my many questions, provided a virtual tour, shared a list of families that could offer insight and share their experience, and reviewed their Covid safety plan and procedures. My dad has been living at Arden Courts for 2 months now and, although I have not been able to see him in person, I am able to speak with him as often as I like over video chat. He is upbeat, happy, and has a spark that seemed to be missing before he moved. The daily activities provided give him an opportunity to be socially engaged with others. The staff is aware of his likes and create activities that will be of interest to him. He has the ability to independently move throughout the building, as well as explore the enclosed outside courtyard. The staff has been friendly and responsive to my questions throughout this process. The small setting at Arden Courts has made it so everyone from the front desk staff, the marketing director, the executive director, the head nurse, the activities coordinator, and the maintenance and safety personnel all know who my dad is and are able to share updates at any time. Having Arden Courts as an option eased the worry of making the difficult decision to transitions my dad's care. I am grateful that the staff is willing to work so closely with me and that my dad now has a place where he is safely cared for, has regained a feeling of independence, and has a built-in social network. He has a place that feels like home.

Diane Wunderler

I highly recommend this facility for exceptional care. Every aspect of my experience with Arden Courts has been first class. The building and living areas are always clean and in well maintained condition. The Staff and Management are a pleasure to deal with. I have never had a question that I have not had answered as well as a request that I have never been granted. You can really tell that each and every employee truly cares. Thank you! A+