BJ's Wholesale Club

Abdullah W329

Rude cashier Don’t have patience

Susan atPawsitive

The worst. Delivered every time: moldy fruit, leaky products (3 weeks into filing a complaint still waiting for $14.95 cr after SIX emails), expired. My dead (2007) companions name STILL on the account after providing 3 death certificates and they lost EVERY ONE, denying receipt. I sign the emails "Susan" and advise and every time they respond "Ron" as if I never said a thing. The wrote just now and want a picture of the leaky jar that went back with the delivery. 1 + 1 = 3 with this company. THE WORST CUSTOMER SERVICE at the store and with this company. Further, their prices when broken down are now higher than the stores in general. Do the math and don't support a company that does not do better in training their employees and running the company.

Maddy Moo

The WORST customer service I have ever experienced. This was my first time in BJ's and it will be my last. Brown haired middle aged female cashier with glasses (wasn't wearing a name tag) didn't smile at me when I came to check out, she SCOWLED (I'm sorry you have to... do your job?). Didn't greet me either, followed up with no departing "have a good day" and NO response to my "Thank you!". I'll be sticking to Sam's Club from now on. I go shopping for groceries, not hostile treatment from the staff.

Jason Bailey

If your website says in stock, it needs to be on the shelf. With fuel at $5+ it cost a lot to go home empty handed. Had a child’s bed frame break the day before. Needed an emergency twin foundation so they don’t have to sleep on the floor tonight. Website says it is in stock and they are not on the shelf. Spent 20 mins waiting in line at customer service to find out that they have them in stock however they haven’t been put out for sale. Asked if there was anything that could be done today and they said the would call me when it’s taken out of the steel. They looked at other bjs in the area and said it was the same situation so they would take my name and number and call when it’s ready for pickup. This will cause me to make two trips this week. Other than some similar issues of them not having products out with other grocery items over the years, overall this has been a good BJs to shop at. Just annoyingly so.