Baylor Scott & White Family Medicine - Roanoke

Don Doyle

Read the other reviews. Not a well run office. Not sure if this is all BSW offices or just this one. First, because it took them 10 minutes to check in, they said I was late. This is an interesting way to look at that. To be fair, my appointment was at 9:30 and I got there at 9:35. However, my last appointment was at 12:00 and they did not see me until 1:00 so I feel like they hold you to a standard they are not willing to apply to themselves. Second, they will not provide you with an N95 mask? They obviously do not care about masks if they will not provide the ones that actually work. Studies definitely have shown that N95 is the only one that works, so if they truly cared about the spread of a virus, they would give N95. It really goes to show its only about what it looks like to them and not prevention. Unfortunately, I am switching my kids and I to another doctor. Not that they care, but that is 7 patients. If you believe that the standard masks help you and you are OK with waiting when its convenient for them but you, then this office is for you! If not, avoid them like the plague. There is a reason they have so many bad ratings.

Robert Trostel

Inexperienced doctors and poor communication.

RL

Dr Ellenbecker is always extremely late, takes personal calls and texts during appointments, misses simple medical issues, and is all around just not a good doctor. Billing is always messed up and service is extremely expensive for what you get. This place is just a mess to the point where it would be comical if it didn’t have serious repercussions.

Crystal Garcia

After answering several questions and spending several minutes on the phone to schedule an appointment was told the first opening was in February 2022. Over TWO months away! Two months to be seen for a cold?!?! Ridiculous!