Diabetes Clinic- Central Valley Endocrinology

Jay Ferro

As a diabetic, being able to reach your endocrinologist is EXTREMELY important; the kind of thing that can have you hospitalized if your calls are never returned. I have attempted to reach this office quite literally hundreds of times since becoming a patient here. They have answered the phone two times. Most of the time, all calls go directly to voice mail. When it doesn't go directly to voice mail, it rings until it does. Messages left on their answering machine are never responded to.

Nora Rivera

My mother went to see Lisa Higgins for the first time after multiple phone calls arguing with the staff if they took her insurance or not she finally got a appointment, when my mom went for her first visit the receptionist was extremely rude to her she asked my mom if she filled out the new patient paperwork that was sent to her and my mom stated she never received the paperwork instead of giving the option to my mom about filling the paperwork out the receptionist wanted to cancel her appointment when clearly my mom told her she never received the paperwork, she felt so un welcomed by the staff their, she felt like no one cared and the only reason she waited was because she had been waiting a long time to see the NP, I work at a private walk in clinic and I would never treat my patients that way, they are the ones who keep our doors open, they need to do something drastic to the staff in that office because clearly they don't care about there jobs nor the patients, it's sad when the providers are amazing and the staff just ruin everything. I just hope they do a change before it's to late.