Bank of America ATM (Drive-thru)

Veronica

Porterville Location-Saturday 02/12/2022 waited 1 hour and 49 mins in line. If you have the majority of customers in a small town why don’t you provide more tells on Saturday when the majority of people have the weekend off. It just doesn’t make sense, you claim customer service is your first priority. Obviously it is not. New credit union just opened near Del Taco maybe they will pay attention to customer needs. Time to close all my accounts.

Megan T.Short

I called many times to see if I needed an appointment to open an account. No one answered. Not once. So I drove in hour to get there just to speak to someone and open an account. People had been waiting for over an hour if they didn't have an appointment. I spoke with the bank manager who gave me attitude and told me they can't always answer the phone when they are with customers. I told her she should be able to since she was standing around with a tablet checking people in and that's about it. It's not hard to hire someone just to answer the phone or she could do it herself if she's just standing there.

Molly Gunn

What is wrong with the atm service at this bank? Many times no cash available at atm. Today 3 drive through open one giving cash. With Covid-19 ability to get cash outside is best. Why so many down days at this location?

Rebecca Coburn

Have been banking with this bank for over 20 years.. Have ran into an issue where customer service says the problem needs to be handled at the local branch. The local bank wants to tell us we need to hand these things through customer service... So we stopped using our bank account, my husband has attempted to close it twice, they wont close the account. They wont fix the issue, so the account is sitting there, completely untouched, and they are charging a monthly fee while it just sits, with them refusing to close the account! After being a customer for over 20 years, you think there would be something for their long standing customers... Weve since switched to a Credit Union, best switch ever.