Liberty Tax

Efrain Quiles

Not good at all

Tony Harrell

I do not like to leave low-star reviews, but I have no other recourse. In April, I visited the Broad and Girard location of Liberty Tax and met with Ms. Yetevia Mangum for her to complete the 2021 tax return of my mother whom I legally represented. She was friendly and efficient, completing the return in three days. Naturally, I gave her the necessary banking information to charge her fee and process the federal tax owed. I recall seeing the fee (just short of $400) being charged from the account but got too caught up in personal matters to pay attention beyond that. In late May, I received a letter from the IRS stating that my mother’s taxes were underpaid, and that interest and penalties were added to the balance due. I emailed Ms. Mangum about the situation and asked her to contact me. A day later with no response, I called the office on two subsequent days and was sent directly to voicemail. I decided to take a closer look at the situation and came to realize that the payment due was never sent. As one might imagine, I was upset that the basic task of transferring funds was not done. But with no response from Ms. Mangum, I felt compelled to make payment myself and absorb the unanticipated charges. I have seen some positive reviews of this office, some of which referenced Ms. Mangum in a positive light. It is unfortunate that I did not receive the same benefit on behalf of my mother.

Benjamin Vernick

Josephine is the best! Extremely pleasant to work with and was very helpful and explained in detail the entire process, a complicated process she made seem so easy! So glad she was working the day I came in. Highly recommend Liberty and Josephine!!!

Ronald Bell

The young lady helped me a lot today thank you so much Ms Josephine