Citibank

Keith Nelson

Helpful staff

Lael Rudisill

Complete garbage of a company. Can't believe the government would do business with this company. Went tdy a few months ago and had to call and get card to work. Just traveled 1800 miles and card only worked twice. So much for being able to USE what was mandatory for us to use... then spent over a hour on hold for a very disrespectful lady to tell me it was all MY FAULT that the card wasn't working. She couldn't of course explain WHY it worked the 2xs it did(of dozens of tries) she just got very rude and insulting and said she'd disconnect the call if I asked any more questions. What a joke. Glad none of my personal cards are with/affiliated with this disaster of an organization.

Jack B

ROTTEN CUSTOMER SERVICE

Amelia Zepeda

Worst customer service ever. They don’t answer the phone and say they’re busy but clearly they aren’t because I walked in to just simply add my husband to my savings account an hour before they closed and she said no I can’t make an appointment today. I wish I remember her name but she is the third desk. The lady at the second desk from the entrance is always sweet. This lady has a rude attitude and didn’t want to help.