Bank of America (with Drive-thru ATM)

Luis Daniel

Not a bank i would recommend to use. After being a client for 15 years, I recently changed. They are trying to micro-manage everything

Chanise Pryor

The staff here is amazing! I had an incredibly difficult time with a large transaction at another location. I called and spoke to Ms. Rocelyn who was very knowledgeable and is great at de-escalation(I was already frustrated because the location on Federal's staff is completely unable to do their job). She assured me that they would be able to resolve this issue that kept me in town an extra night. When I got there Ms. Rocelyn was busy but she'd already informed Ms. Yvette of the issue and she got right on it to assist me. Ms Yvette worked quickly and just when i thought we were done, we hit a roadblock. Instead of dismissing me she called over Mr. Jose and they put their heads together to resolve my issue. Mr. Jose took us into an office and verified some info. Completed some setup and BOOM! transaction complete. There were only 2 tellers but they served about 50 people in the hour we were there! They're quick, friendly, and know what they're doing I don't know the "standard" for BofA customer service but they have to be surpassing it. Amazing experience here. The branch manager should know that they have an exemplary staff!

Lion Ess

Horrible customer service!! Lazy workers here been here over an hour with absolutely NO RESOLVE!!!!! HORRIBLE

Pratibha Sharma

We opened a checking account with BOA at Old spanish trail branch. There was a $200 bonus for opening the account. Ms. Yasmine Ali helped us open this account. We asked her about this bonus and she said that once we start the direct deposit, $200 will be credited to us after 3 direct deposit ie. 3 months. I followed through this and enquire again once our account was not credited. I emailed her 3-4 times and no response was received. As this branch is close to our home we went to branch and enquired. We were told that they are looking into matter and a ticket will be opened to response this. Nothing happened. We went at least 5 time and responded with same answer. In our last visit after ~1.5 years of account and at least 14 direct deposits later, we were told that this matter is closed and we will not receive the signing bonus. How could we trust this kind of Bank/Branch!!! It is a mental harassment and we will soon close our account as we can not trust this bank.