AC Hotel by Marriott Cincinnati at Liberty Center

Heather Matheny

Room fantastic. Shower great, bed very comfortable. Super clean. Staff very friendly and helpful. Loved the wine and truffles for romance package. Breakfast, terrible. At almost 30$ for 2 it was cold and overcooked. Better food for free at discount hotels. There is Starbucks nearby go there.

Rob Keisling

Liberty Center is a great location. Parking is a public lot that gets a bit crowded. Hotel is thinly staffed, but everyone is very friendly. Bartender was fun and creative. Very clean and well-maintained, disappointed that a hotel at this tier doesn't offer housekeeping, but alas. Elevators are a tad slow, but the rooms are very, very quiet. Toss-up between this location and the Marriot at Union Centre, though this location has the edge with more to do nearby. Update: April 15, 2022: lobby reeked of marijuana. Less than friendly check-in, never looked up once. Let's see how this goes. Location is still phenomenal. Might need to rebrand as a Holiday Inn or Best Western soon.

Nat R

My husband and I are almost platinum level at IHG & also Gold Hilton Honor members. I use to work for Marriott & wanted my husband to see that they have great hotels. I am very disappointed in the service we received from the hotel customer service. We made a reservation. I called immediately to cancel because we have a puppy and obviously we can’t bord her yet bc of lack of shots & not old enough for all of them yet. I could have snuck her in the hotel however I choose to follow their policy. I was told we could cancel and no charge was applied. Turns out we got charged. I spoke to multiple guest service representatives and told I’d see a refund. We waited over the 2-3 business days for a refund that we were quoted. We saw none. So went in person to handle since we got no where on the phone. The guest service representative at the front desk said we have no manager on duty and we would have to wait until the next business day for 1. My husband said this never happened if this were a Hilton or IHG hotel & sadly I have to say he is right. Very disappointed in Marriott. When I worked at Marriott, after each shift we always made sure to have detailed notes on any guest issue and we took care of each guest issue ourselves if there were any. I remember a guest so upset that their gift card had a 0 balance on it and should have had a balance on it to pay for their room. I recalled them saying they had a couple gift cards they used at previous hotel. So on a whim I asked the hotel info. After speaking with that hotel they previously stayed at found out they had grabbed wrong gift card. I was able to take care of their room charge. Turns out this stay was a test on us. Thanks to me handling everything for them and it being through only 1 guest service representative we got repeat business from them and other guests they sent to us. You never know who will walk through the door of your hotel & the service you provide speaks volumes on how you are as a hotel. After going to a business dinner for my husband and bosses and discussing this hotel with friend of the family about where to stay for them and other family members who visit I told them I do not recommend this hotel & explained our situation. The company needs hotels quite frequently and the friends of the family and their family members will now be using a different hotel nearby that we stayed at and highly recommend that had amazing customer service. Sad to say that this could have completely been a different experience & they could have had more repeat business.

Ashley Direnzi

Very friendly and helpful staff. We had the "King suite" which was a large room, but not a traditional suite with the bedroom separate from the living area. The view was great. We were disappointed to see that the hot tub was closed, as that was our main motivation in booking this hotel. Kids still enjoyed the indoor pool! Breakfast was a typical hotel continental breakfast and reasonably priced.