Cincinnati Bell Now altafiber - Florence

Julie Weickert

10/3 Still am not getting the correct bill! DO NOT RECOMMEND ALTAFIBER. This bi-weekly/monthly call, stop in, chat just to continually be told it's their error and it's been fixed only to get an incorrect bill is getting ridiculous. Bill this month after correction is $146 - was charge $380 instead!! And they don't offer anything to compensate for time and effort to fix an issue due to their fault!! If I could rate them a zero I would. Since switching over to Alta Fiber, I've been in every month or on line chat to get my bill adjusted. Returned the router because I have my own. Was told they no longer allow you to have your own (while others I know have their own) but out of good faith they removed that charge and returned the router. oh BTW you have to keep your receipt to prove your returned it. Gave me the credit. Next month they charged me for an additional 2 box tops and remotes. Back again and was told oops Alta Fiber does that occasionally (pay attention to your bills!!) and they returned what I didn't have and told me I'd need to keep those receipts because oops Alta Fiber doesn't always recognize that you returned any equipment. (again I didn't have those extra boxes). credit given. Charged again for router (btw I have to call them in June 2023 to tell them I have my own router). Charged again for box fees. Chatted and she said can't refund the charge!! really I never had those boxes and you won't credit for your error! she said out of good faith we'll credit those charges and they won't show next month!! Received notice today, they again charged me a fee for not returning the boxes I never had. Another call to Alta Fiber and after some research he came back and said oops we see that isn't your fault, we''ll remove those charges. They said from here on out my bill will be right ... let's see!! if screwed up again, they'll reimburse me for everything I paid and go elsewhere!! absolutely ridiculous!!! they have a rating of 6.4/10 ... guess I should have checked that before switching over.

Kirk Price

Alti fiber scam the tv is not free for two years it’s 23 dollars a month it’s 8.99 for the box and other taxes and fees so it’s a lie so it’s not free it’s 23 dollars a month far reach from free

Austin Bragg

Great speeds, absolutely horrible customer service. They came out 3 days earlier than scheduled to run our fiber line and ended up cutting our current internet leaving us unable to do any work from home for over 2 days. Called them as soon as we realized it happened and they promised me a promotion or bundle. Never received any of the mentioned additions to our service and calling customer service again before our first bill was due I was basically told tough luck and to accept the apology. Cant wait until this cheap promotion is up so I can drop them and pickup internet from a company that cares.

chad wilkin

Friendly service, even understood I didn't need old gateway as I bought new router, ( gatewY not needed for New fiber to the curb ONT service for streaming unless u want a TV box with cable channels). Had me in and out in 5 mins.