Coffee Dental Group

Bill Heyden

You know it’s a shame. Been going there since the 90s. Customer service is below average. I see many in these reviews feel the same way. The dentists are great. The dental assistants are good and friendly. There’s been lots of miss information and last minute cancellations. They took my $679.00 on credit care. Then I get a message from my bank that they took another $679.00 from my debt card. Charged twice. Called to find out what went on. Apparently both cards a linked to my account. Called got a attitude about asking. Said the manger would take care of it. Ask her more questions and got hang up on. Unacceptable. Customer Service none. Been 2 days NO ONE has called me back. No one has apologized for THERE mistake. The chick at the side desk needs to go to customer service school or do something else. Been a retail manager for 25 years.if I heard my employee talk to customers like that she’d be gone. Upset!! Absolutely. The typical answer is coming. Got to wait 3 days. Taking that kind money from a senior on a budget is a big deal. Your only as good as your leader.

Jessica

Had to cancel an appointment in March because I was sick. When I called in to let them know and to reschedule, they told me they would have to call me once they get the new dentists schedule since they weren't going to have a dentist until May. So here it is August and I still haven't got a phone call. Do you guys have a dentist now ? Are you ever going to call your customers or not?

mary winget

Appearance is not the best however they do a good job of cleaning teeth etc

Savvy Gapasin

I have called dozens of times, they don't answer the phone or return phone calls so I haven't been able to schedule an appointment. I don't plan to ever schedule here again.