Address: 160 Silvarole Dr, Rochester, NY 14623, USA
Phone: +15852285573
Sunday: Closed
Monday: 7AM–4:30PM
Tuesday: 7AM–4:30PM
Wednesday: 7AM–4:30PM
Thursday: 7AM–4:30PM
Friday: 7AM–4:30PM
Saturday: Closed
Melvin Cross Jr.
The customer service is less than sub par! We have been utilizing their services for over a year now and they’ve missed pickups at least 3 times. When we call to speak to someone they rarely go the extra mile and usually don’t have a solution for the problem at hand. As soon as we can terminate our contract that’s exactly what we will be doing.
Tiffany Reinson
It's been 2 weeks and I cannot get them to pickup my trash. They say they show up for pickup but are taking a photo of the wrong house. It's not that difficult. Look up the address on Google. I've called twice. The first person promised me a refund on the first week missed. When no one showed up later that day for the second week, I called first thing this morning. Customer service is very nice but I want to talk to the scheduler. My trash is piling up. This is unacceptable and I don't want to be charged for service that I'm not getting.
Ben Tykhonchuk
We dont use casella, but the garbage truck goes through my neighborhood and today it was probably going from 40-50mph!! Absolutly Rediculous, could have killed someone
Danielle Bonanni
This is the second time in the last few months that recycling has been missed for our entire neighborhood. So utterly disappointed that Lilac was bought out by them.
Thanks! Your review is awaiting moderation.
We do not process recycling at the Henrietta location. Thanks
Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.
Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.
No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.
No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.
Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.
Our billing is monthly so if you have any service during the month you will be billed for the entire month.
Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.
Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.
Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.
Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.
We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.
No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.
The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.
Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.
Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.
Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.