Address: 5680 Hammonds Mill Rd, Martinsburg, WV 25404, USA
Phone: +13042743873
Sunday: 10AM–1:30PM
Monday: 9AM–1:30PM
Tuesday: 9AM–1:30PM
Wednesday: 9AM–1:30PM
Thursday: 9AM–1:30PM
Friday: 9AM–1:30PM
Saturday: 9AM–1:30PM
Nicole Easterday
I have NEVER had problems with this pharmacy in the 6 years I have been on birth control. I was given 1 extra refill to get me to my appt due to my OBGYN being so booked out and when I went to pick it up the 1st time (Tuesday) I was told "Your insurance doesn't want to pay bc they only cover 12 refills. You need to call them before we will let you pay for it." I called my insurance the next day and was told I am able to pay for my Rx with no penalty. I went back on Friday evening saying I am able to pay and would like to pick up my Rx and was told "It isn't ready but can be filled in 30 to 45 minutes" so I asked if I could return the next day and they said I could. When I went back on Saturday I had the worst experience I have ever had and the head pharmacists basically denied me my Rx even though I had proof on my WVMyChart saying I have a refill and told me I was talking over her. I am 21 years old and was treated like a toddler by this woman who would not let me have my Rx. I tried telling her I will be out and today I will not have my birth control because of her. I am not on birth control just because I am not ready for a child, I am on birth control to regulate my periods. I found it so disrespectful that she wasn't saying "We cannot fill your Rx" but was actually saying "We WONT fill your Rx". DO NOT USE THIS PHARMACY.
Stacey Barrett
They are very rude. The pharmacist refused to fill my sons pain medicine. Hung up with me on the phone and was just nasty.
Valerie Myers
I always have a problem with the pharmacy being able to file prescriptions with my insurance just about every single time I come here. I always end up paying out of pocket.
Robert Johnson
I got a text message from them telling me my prescription was filled and what time I could pick it up. When I got there I didn't see anyone waiting and went straight to the cashier. Fast and friendly and included all the information I needed related to my prescription. So far so good, no complaints.
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Why does it matter?
Is your doctor only giving a month supply? Or has your insurance change how it handles the prescription? That is usually the cause.
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