Bob Johnson Chevrolet, Buick, GMC Truck

Maggie Russell

Lights on car not working, key fobs, CD player car was filthy. Refusing to replace bulbs.

Lynda DeFrank

Like dealing with our saleman... he is great!!

Cullen Fisher

My 85 year old grandmother has leased two vehicles in a row from Bob Johnson in Leroy. She just took her car in for NYS inspection, she likes going to the dealership she leases from. The car is just two years old and has 7,000 miles. She picked up a nail in her tire unexpectedly, it was holding air and she never knew until a tech pointed it out to her. She asked if it would still pass inspection and they told her no, absolutely not, and quoted her almost $600 for two tires mounted, but they didn’t have them in stock and asked her to come back. They told her the vehicle was safe to drive, however. I heard this story from her and immediately phoned the service department and left a message. They did not call back in the 3 days before her appointment, so I pulled the nail myself and plugged it. It was on the flat of the tire, not the sidewall or the edge. It was holding air very well and I explained to my grandmother to call the service department and tell them her grandson had repaired the tire and she’d like her sticker, having already paid for the inspection. When she went into the dealership on her own (I was at work, regretfully) they pressured and bullied an old lady into purchasing one tire for a 7,000 mile old car with practically brand new rubber. These tires had already passed the tread depth check and the plug was strong, but when a mechanic tells an old woman she NEEDS to pay this money, she complies. I will be encouraging my grandmother to take the vehicle elsewhere from here on, and I want to get the word out that Bob Johnson in Leroy is taking advantage of elders.

June Wood

Friendly staff. Work completed in a timely fashion.