VCA North Country Animal Hospital

Kristi Gamble

First, let me say that my fur babies have been long time clients at VCA and I have always been happy with the services provided. However, about 2 months ago I tried getting my elderly sick pug seen on an emergency basis, was refused.. told the do not see emergency cases. That may be the case now, but my animals have been seen at VCA for emergencies previously. As stated in a previous review, was told to call Syracuse. Thankfully, my doggie has recovered!! Now..I made an online appointment for my kitty a couple weeks ago for today. I take a half day off off work, drive a half hour out there, arrive on time, try to check in and the receptionist tells me I don’t have an appointment!!! Apparently it didn’t carry over into the computer system. They are completely booked and can not see us until February!! This being a health/vaccine visit needed within the next couple weeks before he goes back to college as he is my daughters ESA. Now my daughter is freaking out, in tears that she can’t bring him with her. Couldn’t even squeeze in us in.. refused! Grrrrrrrr.. If your scheduling system is not up to par.. do not use it! I understand things happen, I understand technology isn’t always perfect, I understand the Covid has raised havoc EVERYWHERE… BUT my time is just as valuable as yours! The health of my animals is just as valuable as yours. I have always praised the care given and referred friends and family to your office.. no longer! I will be taking my animals elsewhere from here on out. Completely Inexcusable VCA!

Eliza Marina

This is the best vet I've ever worked with. One of my senior cats had several teeth pulled recently & they kept me updated throughout the entire day through both call & text. The amount of love & care they give to each of their clients/patients is incredible. I will literally never bring my fur-babies anywhere else & will ALWAYS recommend this vet to anyone that asks. Thank you guys so much for the work you do. You really are the best around.

Charles Lamb

The VCA staff went over and above to help treat our Siberian Husky, Natasha. We were on vacation from Michigan and had an emergency. The staff did everything they could to get us an appointment in a timely manner. We ended up driving an hour and half to the Syracuse urgent care. But, we are still grateful for the VCA for trying to accommodate our needs and for being so understanding.

Sarah SP

We love VCA Watertown! Even though we have moved away from Watertown, we still make the hour + trip for our animals’ appointments because we can’t imagine finding a better place. They are always very clear with recommendations, accommodating, thorough, and caring. We appreciate the follow-up on our appointments as well. Their superior standard of care is worth every penny. Our pup always melts like butter when he sees the staff, Dr. Hill, and Dr. Rohl! Have you ever seen a happier dog to go to the vet?