MassageLuXe

Melissa Winnie

The receptionist was professional and friendly. Paula is a wonderful esthetician. Jeremy is an awesome massage therapist. Thank you all for pampering me!

Delana Sukra

Enjoyed it

Petr Krasnoperov

Good experience

Sarah Wallace

EDITED Great massage BUT bad service. I was sold on a monthly massage package for a discounted rate. I asked specifically how long I would have the massages for if I were to cancel, and they said that they would not expire. I canceled my massage package like I planned, but was told I had to use my massages within two months of purchasing it. I specifically had asked how long the massages would last because I don't get massages often. I figure that if I give the place a call, I can get a 3 month extension or something, no problem. Yeah, it was a problem. I explained my issue kindly and then got transferred to a DM who ended my ask for an extension with "we can't extend your massage because that's how it is in the system." I pleaded more, saying that I was given wrong information, but she would not budge. She did not try to gain back my business in any other way. She could've offered any sort of reconciliation discount or something, her hands weren't actually tied up by the system. Bad customer service, focus on one-time revenue instead of long-term customers, badly trained employees who give the wrong information (or maybe it was on purpose, I wouldn't put it past them)- I'm not going back. UPDATE After calling and complaining and three times, I finally did get a resolution. It took too long, but they finally listened, and I appreciated that