Pastries by Edie - Boule de Pain

Domenico Barbato

I was emailed a gift card for my birthday 4 months ago and finally got to go to this store to pick up some pastries. I had looked on the internet to make my choices. My wife and I drove almost half an hour to get to the store and when we got there, the clerk told us that they could not honor the gift card because the order had to be placed online. The clerk called the manager who said it was the responsibility of the person who gave us the gift card to inform us that the card was redeemable only online and not at the store. We checked the gift certificate voucher and there was no statement as to the purchase being limited to online purchases. The manager called the store owner, and when she began the conversation she told the owner, I am telling them what you told me to tell the customers the last time this happened, so clearly this is an ongoing issue for this establishment. The manager passed the phone to my wife, and the owner insisted that we had to place our order online and not in the store. We told other people in the shop that they would not honor a gift certificate bought online. The owner stated we could either order online or she would call the police if we did not leave. The manager then took the phone and told the owner that she did not want to deal with the situation. As my wife was on her phone at the store website placing our order, the manager took the gift certificate and went to the back of the store, saying that it had to be validated. When she returned, she said she would accept the certificate in the store, and we could tell her what we wanted to purchase. What started out as a fun day picking up pastries, turned out to be a frustrating and horrible experience. I have never had an experience like this before, and I will never return to this shop. Be advised, they are quick to take your money when you purchase a gift card, but they set up obstacles so that you cannot redeem the card that already has been paid for. Not a smart way to do business, as clients vote with their feet. I for one will not be walking back to this store.

Paula Nassiri

Love this bakery, everything is fresh and the staff is very helpful 👌

kironomist

I tried 3 mini pastries: black forest, cappuccino, and tiramisu. All were overly sweet and lackluster. I am always amazed when I get pastries from Gelsons. I thought a small, local pastry shop would compete, but the quality was not there. The pastries taste like they were made in a central factory somewhere and shipped in. I hope they take this review to heart and put some passion into their baking. The service is always great, though. The cashier thanked me for waiting so patiently.

Daniel Esparza

Best pastries and bread in the hole Valley